Monica Julia Nunez
Mount Druitt,Wales
Summary
Highly organized Medical Receptionist knowledgeable about healthcare processes and administrative requirements. Qualified to handle insurance documentation, manage business and legal correspondence. Constantly utilises a secondary language, Tagalog to enhance support of the Filipino demographic.
Overview
8
8
years of professional experience
Work History
Medical Secretary
Dr Thant (Zack) Soe
01.2021 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Kept information confidential and followed NSW Health guidelines to maintain patient trust.
- Organised paperwork such as investigations and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Obtained payments from patients and scanned identification and insurance cards.
Crew Trainer and Shift Supervisor
Shaurav Bhandari
08.2017 - 02.2021
- Worked 15 hours a week regularly for Dominos Plumpton and enjoyed providing great quality service for the customers.
- Given the opportunity and role as an acting Manager for morning and night shifts.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Taught new team members correct procedures for all areas of operations.
- Trained other employees in customer service, food safety and performance requirements.
Food Service Worker
Superior Bakery
05.2016 - 08.2019
- Cooked batches of food according to standard recipes.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Education
High School Diploma -
St Marys Senior High School
St Marys, NSW09.2019
High School Diploma -
St Clare's Catholic High School
Hassall Grove, NSW12.2017
Skills
- Medical Office Management
- Electronic Recordkeeping
- Critical Thinking Abilities
- Telephone Customer Support
- Conflict Resolution Techniques
- Teamwork and Collaboration
- Patient Check-In/Triage
- HLTAID009 Provide Cardiopulmonary Resuscitation Certified
- HLTAID010 Provide Basic Emergency Life Support Certified
- HLTAID011 Provide First Aid Certified
- Problem Solving Aptitude
- Relationship Building
Additional Information
Dr. Thant (Zack) Soe (Richmond Road Medical Centre Employer)
Contact Number: 0403 595 239 or (02) 9831 2125
Dr. Mary Moh Moh San (Richmond Road Medical Centre Employer)
Contact Number: 0432 383 542 or (02) 9676 0666
Mr. Shashank Mishra (Dominos Employer)
Contact Number: 0426 017 874
Timeline
Medical Secretary
Dr Thant (Zack) Soe
01.2021 - Current
Crew Trainer and Shift Supervisor
Shaurav Bhandari
08.2017 - 02.2021
Food Service Worker
Superior Bakery
05.2016 - 08.2019
High School Diploma -
St Marys Senior High School
High School Diploma -
St Clare's Catholic High School
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