Summary
Overview
Work History
Education
Skills
Certification
VOLUNTARY & CHARITY WORK
REFERENCES
Timeline
Generic

Tram (Monica) Nguyen

Cabramatta,NSW

Summary

CAREER OBJECTIVES

I am an experienced front receptionist/administrator with over ten years of experience and seeking a position where my knowledge and skills can be applied where I am able to utilise my strong administration and organisational skills.

PERSONAL ATTRIBUTES

Bilingual in English and Vietnamese

Strong Team player

Proven self starter

Always taking own initiative to be proactive

Friendly manner with good presentation

Eyes for details

Outstanding customer service and client focus

Good knowledge in computer, internet and email

Keen to learn and adaptable

Honest and trustworthy

Overview

15
15
years of professional experience
1
1
Certification

Work History

Customer Service Officer

MAX EMPLOYMENT
Fairfield, NSW
08.2007 - 10.2020
  • Operate telephone switchboards and consoles to connect, hold, transfer telephone calls. Provide information to assist clients or refer them to appropriate contacts, either in the organisation or elsewhere
  • Assisted call-in and walk-in customers with enquries, appointments, ect...
  • Assisted clients with use of online portal (MyGov, jobsearch websites..)
  • Open and deal with incoming mail, and organise outgoing mail and postage.
  • Stationery, office supplies, staff amenities and office refreshments ordering.
  • Monitoring and reconcile of Petty cash on monthly basis.
  • Processing supplier tax invoices and employer Wage subsidy invoices.
  • Use of required company and government application (Citrix, ESS, ect...)
  • Assisted staff to organise and monitoring client day to day appointments, schedule future appointments.
  • Assisted staff to do Docushared/scanning of client files and maintaining online filing system
  • Assisted staff and clients during Training classes, employer interviews, Centrelink information sessions.
  • Ordering refreshment, lunches for staff/management meeting, training classes, information sessions.
  • Completed data entry to record call notes, suggestions and questions.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Monitored phone, fax and electronic database systems for incoming customer inquiries.
  • Escalated critical customer issues to supervisor immediately to further issues.
  • Knowledge and awareness of OH&S policy and procedures.

Cashier

MOUNTIES CLUB’S BUFFET
Mt Pritchard, NSW
01.2003 - 12.2012
  • Working for both companies BON APPETITE and BUFFET 101 (CHEF WAN CATERING SOLUTION)
  • Operated cash register for cash and credit card transactions with excellent accuracy levels.
  • Take restaurant reservations via phone and face-to-face
  • Set tables, cleaning cutlery, crockery
  • Sort out booking queue, welcome and seat customers
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

Associate Employment Advisor

WORK DIRECTIONS
Fairfield, NSW 2175
01.2005 - 08.2007
  • Operate EA3000 and Opus in record checking and maintenance
  • Operate telephone switchboards and consoles to connect, hold, transfer telephone calls
  • Assist jobseekers with computers, kiosk (touchscreen), resume, fax machine and photocopying
  • Provide information to assist clients or refer them to appropriate contacts, either in the organisation or elsewhere
  • Monthly petty cash reconciliations and balances
  • Carry out word processing, filing, mail-outs, bookkeeping, stationery and office supplies
  • Open and deal with incoming mail, and organise outgoing mail and postage
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.

Receptionist Office Administration

TRIPLE 111 HOMELOANS
01.2003 - 01.2005
  • Operating phone, taking incoming calls and answer customers enquiries
  • Liaison with financial instiutions such as banks, and real estate agents, solicitors
  • Assisting in form applications and documents
  • General house keeping, as well as do filing, mailing, faxing and photocopying

Service Crew Member

BURGER KING (HUNGRY JACKS) CABRAMATTA
Cabramatta, NSW
12.2000 - 03.2003
  • Operated cash registers and POS systems.
  • Kept all prep areas clean by sweeping, mopping and washing down counters.
  • Bagged food for customers.
  • Calculated totals, processed payments and issued receipts.

Education

Bachelor of Commerce (Accounting) -

University of Western Sydney

Higher School Certificate - undefined

Cabramatta High School
2000

Skills

  • Customer Service and Assistance
  • Organisation skills
  • Work as a team player
  • Front Receptionist
  • Time management skills
  • Resume writing and updating
  • Office duties
  • Computer literate
  • Word processing
  • Petty Cash reconciliations
  • Stationery, office supplies ordering
  • Flexible & Adaptable
  • Good listening skills
  • Multitasking abilities
  • Computer proficiency
  • Data Entry and Maintenance
  • Customer Data Confidentiality
  • Excellent Attention to Detail
  • Administrative and Office Support
  • Document and Records Management

Certification

All of Jobservice, Max Employment required Training Certificate and Seminars (both Online and Face-to-face).

2007 - DEWR Learning Centre Modules - Work Directions Australia 2007 - Opus Training (an In house record maintenance system) 2006 - Providing Effective Emotional Relationships - Work Directions Australia 2006 - Case Management Work Directions Approach - Work Directions Australia

VOLUNTARY & CHARITY WORK

VN – Australia Relief Association Inc (VARA) Cabramatta, 2003

  • Fund raising on behalf for Vietnamese people who suffered from Natural disaster (floods)

Salvation Army, 1998 – 2000

  • Fund raising on behalf of homeless people and people in need

Cabramatta West Primary School, 1995 – 2000

  • Interpreting and translating for (Parent and Teachers night)

Thang Cuoi Youth Magazine , 1999

  • Editing & Proof reading text for publishing

REFERENCES

Danny Nguyen
Regional/Business Manager - Max Employment Fairfield & Cabramatta
Mob: 0408 495 785
Email: danny.nguyen@maxemployemnt.com.au

Marcela Do
Disabililty Employment Service Case Manager - Afford Employment Fairfield
Mob: 0427 525 782
Email: trang.do@afford.com.au

Sargon Joseph
Team Leader - Max Employment Fairfield
Mob: 0435 298 248
Email: sargon.joseph@maxemployment.com.au

Isabel Saysamone Pashley
Work Collegue - Max Employment Fairfield/Liverpool
Mob: 0404 989 421
Email: isabel.pashely@maxemployment.com.au

Timeline

Customer Service Officer

MAX EMPLOYMENT
08.2007 - 10.2020

Associate Employment Advisor

WORK DIRECTIONS
01.2005 - 08.2007

Cashier

MOUNTIES CLUB’S BUFFET
01.2003 - 12.2012

Receptionist Office Administration

TRIPLE 111 HOMELOANS
01.2003 - 01.2005

Service Crew Member

BURGER KING (HUNGRY JACKS) CABRAMATTA
12.2000 - 03.2003

Bachelor of Commerce (Accounting) -

University of Western Sydney

Higher School Certificate - undefined

Cabramatta High School

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Tram (Monica) Nguyen