Monica Yasmin Meneses Cardenas
Trinity Park,QLD
Summary
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Overview
13
13
years of professional experience
Work History
Retail Sales Associate
Sunglasses Hut
4870, QLD
11.2024 - Current
- Implemented visual merchandising standards, creating attractive displays to increase sales.
- Maintained thorough knowledge of store merchandise, current sales, and promotions.
- Cross-sold products and services to increase average transaction value.
- Promoted special offers and discounts to encourage additional purchases.
- Addressed customer questions and concerns regarding products and services.
- Adhered to loss prevention policies, identifying and reporting potential security issues.
- Recommended, selected and located merchandise based on customer desires.
- Tracked inventory levels throughout the day and restocked items as needed.
- Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.
- Organized store by returning merchandise to proper areas and restocked displays.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Used product knowledge to suggest items to match client needs.
Coffee Barista
Muffin Break
Cairns, 4870
05.2022 - Current
- Prepared and served hot or cold beverages.
- Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
- Received and accurately processed customer payments.
- Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
- Supported highest standards of conduct and service to support company reputation.
- Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Created signs and displays to advertise store products or events.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Created attractive displays of products for sale at the counter area.
- Restocked product displays based on demand and projected sales.
- Checked temperatures of coffee brewing equipment regularly.
- Completed opening and closing duties such as cleaning the store before leaving each day.
- Utilized coffee maker, espresso machine and French press to prepare coffee.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Checked brewing equipment for proper functionality.
- Gave details on coffee blends and preparation descriptions to customers.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
- Memorized official and off-menu coffee and tea preparations.
Retail Assistant
Myer
Cairns, 4870
10.2023 - 10.2024
- Greeted customers to determine wants or needs.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Restocked shelves with new merchandise when required.
- Assisted in setting up promotional displays, signage and window displays.
- Performed regular inventory checks to ensure accurate stock control.
- Answered customer inquiries regarding product features, pricing, and availability.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Placed special orders or called other local stores to find desired items for customers.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Resolved customer complaints to boost service and satisfaction and escalated higher level issues to supervisor for immediate remediation.
- Checked shipment pack slips to confirm quantities and correct merchandise in delivery.
- Bagged or packaged purchases and wrapped gifts.
- Rang up purchases accurately on the point-of-sale system.
- Attended team meetings regularly for updates on new products, promotions or services offered by the store.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Processed payments using cash register, credit card machine and POS system.
- Answered phones promptly and directed calls appropriately.
- Addressed customer questions and concerns regarding products and services.
- Restocked and organized shelves during slow periods to maintain store appearance.
- Handled returns and exchanges according to company policies.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Greeted customers upon entry to the store and provided a positive shopping experience.
- Assisted customers with product selection, answered queries and provided advice.
Account Manager
Hanna Instruments
Bogota, Bogota
02.2012 - 11.2019
- Managed multiple accounts simultaneously while meeting deadlines.
- Greeted and assisted customers to foster positive experiences.
- Conducted market research to identify selling possibilities and evaluate customer needs.
- Documented experiment findings in technical lab reports and data graphs.
- Attended seminars related to advances in technology within the field of water treatment.
- Performed laboratory tests on raw and treated water samples to ensure adherence to safety standards.
- Followed EPA and OSHA regulations to sell equipment according to the safety of water and personnel.
- Collected samples from the customers to test for pH, DBO DQO, etc and make a quote for the better equipment according with budget.
- Collaborated with other departments to ensure that all training objectives were met.
- Determined design criteria or specifications.
- Generated technical reports for customers.
- Provided guidance on how to use various tools such as PowerPoint presentations or webinars.
- Calibrated scientific or technical equipment.
- Prepared estimates and budgets.
Education
GED -
New Cambridge Collage Sydney
Sydney05-2023
Project Management - Certificate IV in Project
New Cambridge Collage
Sydney, NSW02-2022
Environmental Education Specialist - Environmental Science Relatives With Education
Universidad Distrital
Bogota, Colombia09-2019
Bachelor of Environmental Engineering -
Universidad Central
Bogota, Colombia07-2017
Skills
- Department reset
- Independent judgement
- Display setup
- Positive and professional
- Stockroom safety procedures
- Stock replenishment
Languages
English
Professional
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Retail Sales Associate
Sunglasses Hut
11.2024 - Current
Retail Assistant
Myer
10.2023 - 10.2024
Coffee Barista
Muffin Break
05.2022 - Current
Account Manager
Hanna Instruments
02.2012 - 11.2019
GED -
New Cambridge Collage Sydney
Project Management - Certificate IV in Project
New Cambridge Collage
Environmental Education Specialist - Environmental Science Relatives With Education
Universidad Distrital
Bachelor of Environmental Engineering -
Universidad Central
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