Summary
Overview
Work History
Education
Skills
Timeline
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Monicque Bamford

Monicque Bamford

Mango Hill,QLD

Summary

Dynamic Accounts Receivable Coordinator with a proven track record at Mainfreight Air & Ocean, excelling in cash application and customer relations. Enhanced cash flow through effective collection strategies and strengthened client partnerships, resulting in reduced outstanding debts. Recognized for attention to detail and exceptional communication skills in managing complex financial transactions.

Overview

28
28
years of professional experience

Work History

Accounts Receivable Coordinator

Mainfreight Air & Ocean
05.2023 - 04.2025
  • Supported month-end closing procedures by reconciling accounts receivable ledgers and preparing aging reports for management review.
  • Improved invoice accuracy by thoroughly reviewing billing data before issuing final statements.
  • Expedited payment collection with timely submission of invoices and proactive communication with clients.
  • Partnered with cross-functional departments to resolve discrepancies in customer accounts, promoting a cohesive work environment.
  • Reduced outstanding debts through consistent follow-up on overdue invoices and negotiating payment plans.
  • Strengthened relationships with key clients by providing exceptional service in addressing inquiries regarding account balances or payment issues.
  • Facilitated timely account updates by promptly processing adjustments for credits, discounts, and writeoffs.
  • Enhanced cash flow by diligently managing customer credit limits and payment terms.
  • Posted customer payments by recording cash, checks, and credit card transactions.
  • Processed incoming payments in accordance with established financial policies.
  • Reconciled daily AR ledger and verified proper posting.

Key Accounts Executive

Mainfreight Air & Ocean
12.2016 - 05.2023
  • Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
  • Maintained ongoing communication channels with key account representatives, keeping them informed about product updates, promotions, and other relevant news.
  • Developed customized presentations for key clients that showcased the value of our products or services in addressing their specific challenges and pain points.
  • Assisted in the onboarding process for new key accounts by providing training, support, and account setup guidance to ensure a smooth transition into our ecosystem.
  • Conducted regular business reviews with key accounts to assess performance metrics and identify areas of improvement.
  • Achieved revenue targets consistently through effective negotiation and contract management with key clients.
  • Served as primary point of contact for all communications between key clients and the company, ensuring transparency throughout all stages of the relationship.
  • Monitored industry trends to maintain a competitive edge in the marketplace and provide valuable insights to customers.
  • Managed a diverse portfolio of key accounts, ensuring timely delivery of products or services while maintaining high levels of customer satisfaction.
  • Delivered exceptional customer service by promptly addressing inquiries or concerns from key accounts, resulting in increased loyalty and trust from clients.
  • Collaborated with cross-functional teams to develop innovative strategies for key account growth.
  • Secured new business opportunities by leveraging strong relationships within existing customer base and utilizing a consultative selling approach.

Sales Support Coordinator

Mainfreight Air & Ocean
05.2015 - 12.2016
  • Optimized territory coverage plans through data analysis and mapping tools to maximize efficiency in reaching target customers.
  • Managed complex sales transactions, ensuring accurate documentation and timely fulfillment of orders.
  • Updated internal databases with accurate customer contact information, ensuring effective communication channels were maintained throughout the sales process.
  • Boosted sales productivity by streamlining sales support processes and implementing new tools.

Customer Service Representative

Mainfreight Air & Ocean
05.2007 - 05.2015
  • Developed strong relationships with clients through consistent communication and personalized service.
  • Monitored inventory levels closely to avoid stockouts while minimizing carrying costs associated with excess inventory.
  • Conducted market research to identify emerging trends, competitor activities, and potential growth opportunities.
  • Expedited order processing timeframes by liaising betwee

Ocean & Air Import Coordinator

Mainfreight Air & Ocean
01.2007 - 06.2007
  • Ensured timely delivery of imported goods by closely monitoring shipment statuses and addressing potential issues promptly.
  • Resolved invoice discrepancies efficiently, ensuring accurate financial records and prompt payment to suppliers.
  • Maintained compliance with customs regulations by diligently reviewing and submitting accurate paperwork.
  • Provided training for junior team members on best practices in import coordination, contributing to overall departmental efficiency.

Account Manager

Nu Skin
10.2000 - 10.2003
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.

Customer Service Representative

Procter & Gamble Co
05.1997 - 09.2000
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Inbound 1800 call centre.

Education

Model Farms High School
Winston Hills NSW

Skills

  • Payment tracking
  • Microsoft office
  • Invoice processing
  • Cash application
  • Credit management
  • Collection strategies
  • Accounts receivable
  • Collections experience
  • Customer relations
  • Financial records and reporting
  • Account reconciliation
  • Financial reporting
  • Statement preparation
  • Transaction processing
  • Account updating
  • Invoice statements
  • Debt collection
  • AR reporting
  • Deposit verification
  • Aging balance management
  • Payment reviewing
  • Customer service
  • Time management
  • Attention to detail
  • Multitasking and organization
  • Excellent communication
  • Collections expertise
  • Payment schedule determination
  • Teamwork
  • Problem-solving
  • Problem-solving abilities
  • Multitasking Abilities
  • Organizational skills
  • Reliability
  • Effective communication
  • Adaptability and flexibility
  • Verbal and written communication
  • Decision-making
  • Relationship building
  • Phone and email etiquette
  • Data entry
  • Documentation and recordkeeping
  • Task prioritization
  • Self motivation
  • Handling complaints
  • Interpersonal skills
  • Administration and operations
  • Professionalism
  • Written communication

Work Type

Full Time

Timeline

Accounts Receivable Coordinator

Mainfreight Air & Ocean
05.2023 - 04.2025

Key Accounts Executive

Mainfreight Air & Ocean
12.2016 - 05.2023

Sales Support Coordinator

Mainfreight Air & Ocean
05.2015 - 12.2016

Customer Service Representative

Mainfreight Air & Ocean
05.2007 - 05.2015

Ocean & Air Import Coordinator

Mainfreight Air & Ocean
01.2007 - 06.2007

Account Manager

Nu Skin
10.2000 - 10.2003

Customer Service Representative

Procter & Gamble Co
05.1997 - 09.2000

Model Farms High School

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Monicque Bamford