Monifah Brown
Newcastle
Summary
Positive, adaptable, and reliable with strong commitment to teamwork and customer service. Understands importance of maintaining clean and organized environment, coupled with skills in handling transactions and providing excellent customer experiences. Aiming to contribute to positive team atmosphere and ensure customer satisfaction.
Overview
2
2
years of professional experience
Work History
Crew Member
McDonald's Fast Food Restaurant
03.2023 - 02.2024
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
Waitress Trainee
Cafe Fresh
03.2023 - 04.2023
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
- Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
- Maintained a clean and comfortable dining environment for patrons, ensuring an enjoyable experience.
- Collaborated with team members to create a positive work atmosphere, fostering camaraderie among staff.
Waitress Trainee
Supreme Espresso
03.2022 - 03.2022
- Displayed strong attention to detail when setting tables and presenting dishes, enhancing the overall dining experience for guests.
- Maintained professional demeanour even difficult interactions resolving conflicts tact diplomacy.
- Actively listened customer feedback suggestions implemented improvements response their comments.
- Assisted in improving overall restaurant efficiency by effectively communicating with kitchen staff and management.
Work Study Student
Coles Supermarket
09.2021 - 10.2021
- Contributed to a positive work environment by maintaining strong relationships with peers, supervisors, and students.
- Interacted respectfully with others to offer ideas, identify issues, and provide assistance.
- Collaborated with staff members to guarantee students received best possible customer service.
- Collaborated with team members on various tasks, demonstrating adaptability and flexibility in different work situations.
Education
High School Diploma -
Hunter Sports High School
Newham, VIC12-2023
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Cash handling
- Cleaning and sanitizing
- Safety awareness
- Safe food handling
Timeline
Crew Member
McDonald's Fast Food Restaurant
03.2023 - 02.2024
Waitress Trainee
Cafe Fresh
03.2023 - 04.2023
Waitress Trainee
Supreme Espresso
03.2022 - 03.2022
Work Study Student
Coles Supermarket
09.2021 - 10.2021
High School Diploma -
Hunter Sports High School
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