Monika Anis
Casula NSW
Summary
I have strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Additionally, I have completed a Diploma in Early Childhood Education from Australian Training Centre has ignited a passion for creating safe, nurturing, and educational environments for children. Equipped with strong communication skills and a high degree of adaptability, prepared to contribute effectively within a collaborative team setting. Eager to leverage knowledge and enthusiasm to support children's growth and development in a dynamic educational role. Committed to fostering positive relationships with both children and colleagues to enhance learning experiences.
Overview
17
17
years of professional experience
Work History
Early Childhood Educator Assistant
Bambino's Kindergarten
03.2024 - Current
- Supported early language development through storytelling, reading books, and engaging children in interactive conversations.
- Managed daily routines efficiently, ensuring smooth transitions between different activities throughout the day without any loss of instructional time.
- Created a nurturing and safe environment for children to grow emotionally, socially, and academically.
- Enhanced children''s learning experiences by incorporating engaging play activities and age-appropriate educational materials.
- Applied play-based strategies to provide diverse approaches to learning.
- Established strong relationships with families through open communication channels.
- Communicated with parents to inform about child's progress and classroom behavior.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Maintained classrooms by disinfecting and sterilizing surfaces and toys.
Early Childhood Educator
Z recruitment agency
12.2022 - 02.2024
- Promote and support inclusive practice to ensure that the service is able to support families from a range of cultures, backgrounds, experiences and situations.
- Develop and maintain effective and respectful relationships with staff, children and families.
- Provide physical care of children and respond to their emotional needs to maintain trust, develop nurturing relationships, guide positive relationships and ensure the dignity and rights of each child are maintained through listening to children, including interpreting words and actions to determine a child's individual needs.
- Work in collaboration with and assist the team to achieve business unit goals, work request and demands are priorities.
- Being accountable for a room and supervision of children and ensuring their safety.
- Building relationships with families and children throughout the Centre.
Early Childhood Educator
Giggle and Learn
06.2022 - 12.2022
- Work alongside room leader to aid in the supporting and ongoing development of the children.
- Participating in all aspects of the day to day running of the Centre.
- Being accountable for a room and supervision of children and ensuring their safety.
- Building relationships with families and children throughout the Centre.
Customer Service Representative
MADI International
02.2021 - 12.2021
- Company Overview: JLT – Dubai
- Assist the Manager in all his roles.
- Manage diary, schedule meetings, appointments and attend all business meetings.
- Give attention to all the details & take minutes of meeting.
- Managing and reviewing filing and office systems.
- Assisting Comarda’s customers with their enquiries and respond to their emails.
- Provide products and services information to customers.
- Making outbound calls to follow up.
- Managing and resolving customer complaints.
- Merchandising website products through magneto, uploading products, blogs and Checking customers inquiries through tickets.
- JLT – Dubai
Personal Assistant
Vodafone UK
04.2018 - 07.2019
- Company Overview: Alexandria, Egypt
- Assist the Manager in all his roles.
- Manage diary, schedule meetings, appointments and attend all business meetings.
- Give attention to all the details & take minutes of meeting.
- Managing and reviewing filing and office systems.
- To manage the employee and control the office, supervising and monitoring the work of administrative staff.
- Alexandria, Egypt
Call Center Agent
Vodafone UK
04.2017 - 04.2018
- Company Overview: Alexandria, Egypt
- Assisting Vodafone customers with their enquiries and respond to their emails.
- Provide products and services information to customers.
- Making outbound calls to follow up.
- Managing and resolving customer complaints.
- Handling any financial transactions by Debt/Credit card.
- Alexandria, Egypt
Personal Assistant
St Mark’s vacation care center
01.2015 - 01.2017
- Company Overview: Arncliffe
- Acting as a first point of contact: dealing with phone calls and Customer service including assisting parents and communication.
- Handling financial transaction.
- Managing diaries and organizing meetings and more often controlling access to the manager.
- Responsible for runny business errands, maintaining ongoing business files, working with the administrative team.
- Maintain all hard copy and digital records for ongoing executive projects.
- Arncliffe
Customer Service Officer
Blakehurst Motor Inn Hotel
12.2013 - 11.2014
- Responsible for accurate check in and out of guests.
- Have good judgment or discernment on the phones when talking to guests when it comes to unique requests.
- Check in and out guests.
- Manage rooms to maximize the number of rooms out per night.
- Communicate with housekeeping in regard to rooms and issues.
- Recording Data.
- Taking guests confirmation and reservations over the phone.
Team Leader
St Mary and St Mina vacation care center
01.2009 - 10.2013
- Company Overview: Bexley
- Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks.
- Provides quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints.
- Ensures company brand materials and physical working spaces meet and exceed company presentation standards.
- Bexley
Education
Diploma - Early Childhood Education And Care
Australian Training Centre
Granville, NSW01-2023
Certificate III - Early Childhood Education And Care
TAFE
Bankstown, NSW06-2022
Bachelor of business - Hotel Management
Southern Cross University
Sydney, NSW01.2017
Year 12 - undefined
St Mary and St Mina Coptic Orthodox High School
Rockdale, NSW01.2012
Skills
- Excellent communication skills
- Ability to handle new jobs and responsibilities
- High level of attention to detail
- Enjoy working in a teamwork
- Active listening
- Complaint handling
- Team management
- Maintaining staff and customers/parents confidentiality
Languages
Fluent in English
Fluent in Arabic
Timeline
Early Childhood Educator Assistant
Bambino's Kindergarten
03.2024 - Current
Early Childhood Educator
Z recruitment agency
12.2022 - 02.2024
Early Childhood Educator
Giggle and Learn
06.2022 - 12.2022
Customer Service Representative
MADI International
02.2021 - 12.2021
Personal Assistant
Vodafone UK
04.2018 - 07.2019
Call Center Agent
Vodafone UK
04.2017 - 04.2018
Personal Assistant
St Mark’s vacation care center
01.2015 - 01.2017
Customer Service Officer
Blakehurst Motor Inn Hotel
12.2013 - 11.2014
Team Leader
St Mary and St Mina vacation care center
01.2009 - 10.2013
Bachelor of business - Hotel Management
Southern Cross University
Year 12 - undefined
St Mary and St Mina Coptic Orthodox High School
Diploma - Early Childhood Education And Care
Australian Training Centre
Certificate III - Early Childhood Education And Care
TAFE
Key Skills And Attributes
- Excellent communication skills
- Ability to handle new jobs and responsibilities
- High level of attention to detail
- Enjoy working in a teamwork
Achievements Extracurricular Activities
- Selected as the best cooker at church, 2013-01-01
- First place in Mathematics, 2012-01-01
- Organized outings for Sunday school, 2012-01-01
Hobbies and Interests
- Travelling
- Cooking
- Listening to traditional music
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