Monika Bak
Mildura,VIC
Summary
I am an honest, reliable, and hardworking individual who is currently self-employed as a domestic cleaner, demonstrating initiative and strong work ethic. I approach all tasks with maturity and a positive attitude and take pride in delivering a high standard of work for my clients. I am a fast learner, committed to continuous professional development, and willing to undertake any required training. I have a proven record of clear and effective communication, which enables me to build strong rapport with both customers and colleagues. Through this, I contribute to a supportive and positive workplace culture while consistently achieving the goals set for me.
Overview
3
3
years of professional experience
Work History
Cleaner
Self-Employed
01.2024 - Current
- Provided regular cleaning services for private households, following both client specifications and using my own initiative to ensure high standards.
- Applied strong time management skills to complete tasks efficiently and reliably, maintained attention to detail to deliver thorough and high-quality results, and used interpersonal skills to build positive relationships, ensuring client satisfaction and repeat business.
Retail Sales Assistant
Dollar Curtains and Blinds
01.2023 - 01.2024
- Managed the store independently while staff were attending offsite jobs, ensuring smooth daily operations.
- Handled incoming phone calls and processed sales through the company system accurately and promptly.
- Delivered face-to-face customer service, offering tailored advice and ensuring the best possible shopping experience.
- Prepared curtains and blinds for next-day deliveries, supporting timely and efficient order fulfilment.
Volunteer
Salvation Army
- During my time with the Salvation Army, I interacted with people from a wide range of cultural and social backgrounds.
- This experience strengthened my communication and interpersonal skills, as I learned how to connect with individuals respectfully and build positive relationships while providing support to the community.
Education
Certificate III -
Hospitality
10.2025
Certificate III -
Business
01.2008
Skills
- Communication – Expresses ideas clearly and listens actively, skilled in both verbal and written communication
- Adaptability – Quickly learns and applies new systems, procedures, and tasks across different environments
- Reliability – Dependable, punctual, and committed to completing tasks to a high standard
- Analytical Thinking – Identifies issues, considers options, and works toward practical solutions
- Attention to Detail – Ensures accuracy and quality in all tasks, with a strong focus on thoroughness
- People Skills – Builds rapport and maintains respectful, positive relationships with team members, supervisors, and clients
References
Available upon request.
Timeline
Cleaner
Self-Employed
01.2024 - Current
Retail Sales Assistant
Dollar Curtains and Blinds
01.2023 - 01.2024
Volunteer
Salvation Army
Certificate III -
Hospitality
Certificate III -
Business