Monika Choudhary
Unit 3 3 Anderson Street Caulfield,VIC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships and knowledge of conflict resolution, customer communication, and record management. Aiming to leverage my skills to successfully fill the Facilities Service Officer at Council.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service Representative
National Gallery Of Victoria
180 St Kilda Rd Melbourne , Vic 3006
04.2021 - Current
- Handled 100+ customers interaction per day giving detailed, personalized, friendly and polite service to ensure customer retention.
- Maintained 100% customer satisfaction with forward-thinking strategies
- focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Complied with new procedures, guidelines and policies when dealing with customers.
- Answered customer telephone calls with quick solutions, ensuring customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of the gallery's artwork and creating welcoming, positive experiences.
Cleaner
OSGA
Melbourne, VIC
08.2019 - Current
- Performed various cleaning duties such as vacuuming, sweeping, dusting, cleaning mirrors and kitchen cleaning.
- Cooperate with all the staff and promote a safe and productive work environment.
- Perform annual cleaning at council such as dusting, steam cleaning, vacuuming and mopping.
- Provide unmatched service at council at all times with 100% satisfaction.
- Carry out heavy-duty tasks and night projects.
Customer Service Representative/Security Officer
Wantirna Health
251 Mountain Highway Wantirna, VIC 3152
12.2021 - 06.2022
- Organized paperwork such as charts and reports for office and patient needs.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
- Contributed to and helped lead employee staff meetings, reporting trends in procedures, advising leadership on resources needed and preparing information to be disseminated.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.
- Secured entrances and exits by maintaining physical presence and carefully monitoring CCTV.
Education
MBA -
Kaplan Business School
Melbourne, VIC 07.2019 - 05.2022
Skills
Time management
Problem solving
Flexible and reliable
Microsoft Office
Excellent oral and written communication
Timeline
Customer Service Representative/Security Officer
Wantirna Health
12.2021 - 06.2022
Customer Service Representative
National Gallery Of Victoria
04.2021 - Current
Cleaner
OSGA
08.2019 - Current
MBA -
Kaplan Business School
07.2019 - 05.2022