Monika Krstevski

• Record and maintain accurate and appropriate client discussions and information
• Conduct follow-up calls when required
• Providing overflow support in creating House and Land Packages for sale
• Providing overflow support for Sales and House and Land coordinators
• Leading & managing the sales administration team
• Liaising with both internal teams and external partners
• Generating reports for both the sales manager and business manager
• Improving processes and procedures
• Provide prompt and courteous customer service
• Maintain strong relationships within immediate team, support functions, and broader
business
• Manage incoming enquiries
• Updating and maintaining various spreadsheets
• Collaborating with internal staff to ensure requirements are completed on time

• Collaborated with sales and marketing departments to support business objectives and client acquisition.
• Prospected new weekly leads using cold calling, site visits and customer referrals.
• Streamlined operations by delivering recommendations for knowledge-base processes and procedures.
• Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
• Created and implemented sales strategies to successfully meet company targets.
• Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
• Motivated and trained multiple team members to meet and exceed sales goals through positive reinforcement.
• Developed and delivered engaging sales presentations to convey product benefits.
• Built rapport with customers and assessed needs to make product recommendations and upsell.

• Help to create awareness of the brand, upsell or cross-sell to generate further sales.
• Facilitate the purchase of new homes from initial inquiry to signed authority to proceed to contract.
• Ensure all clients have a smooth sales journey with comprehensive, accurate quotes
• Complete all sales documentation to a high standard detailing all client requirements.
• Meet and exceed monthly Key Performance Indicators.
• Assist the day-to-day running of the Display.
• Establish new sales networks to assist in increasing sales opportunities.
• Accurately record lead details into Sales Force.
• Support strategic marketing campaigns in line with sales and overall business objectives.

• Facilitate the customer journey throughout all steps from Deposit to Settlement ensuing all specialised appointments and activities are delivered in line with the customer character and procedure of purchase.
• Deliver all activities for site starts in line with forecasts.
• Facilitate all variations with appropriate departments.
• Ensure all customers are appropriately prepared for each key milestone.
• Read and interpret Plans.
• Manage customer concerns with respect and empathy.
• Create and maintain strong internal networks.
• Ensure all files are ready to progress for the next stage of the Build Cycle.
• Document all client communication in SAP.
• Manage forecast dates accordingly.
• Ensure all workflow and relevant documentation is provided to management on a weekly basis.

Tasks and Responsibilities Pre Site

• Provide accurate weekly forecasting and reporting and ensure all jobs reflect process update.
• Update weekly Site Access forecast / Title /Settlement.
• Check and review review request for Building Contract (Sales Accept)
• Prepare Building Contract in accordance with requested checklist - including Building Contract, Specifications and Tender, Drawings, Insurance Certificate, Builder Registration.
• Review jobs for Developer Approval requirements, submit and obtain.
• Request and obtain feature survey, soil reports and engineering from relevant contractors.
• Prepare post contract variations and adjust documentation to suit.
• Submit and obtain property information from relevant contractors and consultants, review paperwork upon receiving it and identify potential issues.
• Submit and obtain 6 Star energy rating and Home Owners Warranty Insurance.
• Submit and obtain Building Permit and work efficiently through assessments as required.
• Ensure that all files progress to construction in a structured and timely manner within company expectations or as per set KPI.

Tasks and Responsibilities On Site

• Enter and update comments into relevant system weekly in relation to progress of each job to update clients weekly/ fortnightly.
• Monitor and submit any delay notices and send to clients.
• Obtain below Certificates required for Occupancy Permit: Plumbing, Drainage, Roof Plumbing, Insulation, Electrical (prescribed and non-prescribed), Termite, Window Glazing / Shower Screens / Mirrors, Waterproofing
• Apply for Certificate of Occupancy and obtain permit within appropriate timeframe for Practical Completion Inspection..

Liaise with:

Intra Company Working Relationships

• Accounting and Finance
• Administration
• Construction
• Drafting
• Information Technology
• Sales and Production Estimating

External Working Relationships

• Maintain good working relationships with all third parties.

Tasks and Responsibilities

• Work closely with construction team to help achieve their KPI's that includes, OH&S compliance, customer satisfaction, build times, cost management and quality assurance.
• Issue site start letters and ensure that they are received.
• Help complete weekly construction progress with construction teams and update systems.
• Co-ordinate, complete and chase up signed Building Variations for archive/ reference and purchase orders.
• Generate delay notices.
• Track, manage and report on Quality Assurance checks.
• Gas run in applications
• MFX applications
• Complete handover kits.
• Update Chromagen rebates by sending certificates directly to Chromagen.
• Customer management - including reporting on weekly-fortnightly customer contact
• Request purchase orders and top ups as required from production estimating.
• - Print/email and distribute forecast claims review reports.
• Chase and upload compliance certificates to OnBase.
• Apply for Occupancy Permit (C of O)
• Track and report on regulatory failures via RBS (Registered Building Surveyors) per week and month.
• Assisting Site Supervisors with ensuring all contractual items are carried out and completed.