Monika Nguyen

• In consultation with management assisting in the identification and arrangement for the filling of staff vacancies to meet organisational requirements
• Identifying, monitoring and responding to urgent and confidential matters and enquiries related to NDIS clients, ensuring resolution and quality control of responses; in line with company policies and standards
• Analyze client's NDIS plans and connect clients with relevant referrals such as physio therapy or hydrotherapy for exercise, dietitian for healthy diet plan, speech therapist for swallowing issues or psychologists for mental health care to overcome childhood trauma
• Wrote detailed narrative reports for use in investigations.
• Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
• Allocating relevant support workers to assist in-home clients based on identified and confirmed needs and requirements and ensure the workers are informative to be aware of client's circumstances to satisfy their needs and promote wellbeing
• Helped develop effective care plans advocated for needs of each client with outside agencies and care professionals.
• Protected clients' health information with strict protocols focused on controlling access to confidential information.
• Detailed residents' medical and social needs for personnel and arranged for appropriate services.
• Supported program leadership in handling day-to-day management needs of busy office.
• Developed and implemented strategies to enhance quality of social services.
• Maintain effective communication with various stakeholders such as clients, carers, hospitals, community services and support coordinators, guardians or public trustees.

• Mediated between family members to facilitate conflict resolution and build healthy family relationships.
• Responded to crises and emergency situations to provide immediate assistance to persons in need.
• Documented services provided meticulously by keeping accurate records of activities, interactions and conversations.
• Interviewed clients to assess needs and determine most suitable needs and services.

• Observe and support children in needs of mental and

physical assistance in class

• Practice using Concept Map, Planning Matrix, observational sheet and case assessment for client-centred interventions

• Professionally cooperate with teachers, staff and pastoral care worker to assist disadvantaged students

• Extend knowledge of Harmony Day and its effects on Indigenous people's wellbeing

• Actively research and articulate the systematic factors affecting school structure and service delivery to students

• Organize culture-theme activities to promote cultural awareness such as flower-making in paper or teaching children to make Vietnamese cold rolls

• Offered community resource guidance to clients to meet family needs for assistance.
• Interviewed clients to assess needs and determine most suitable needs and services.
• Consulted with other professionals to gain insight and advice and build strong network within organization.
• Developed education and social programs to provide clients with knowledge and skills for healthy, productive lives.
• Facilitated support groups and workshops to provide valuable services to clients.
• Documented client progress and activities in accordance with agency policies and procedures.
• Facilitated peer support groups to help clients connect with others.
• Developed and maintained strong relationships with community resources for successful referrals.