Monika Nimbale
Sydney,NSW
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Quorum Software
Pune, Maharashtra
08.2021 - 08.2022
- Assisted customers with inquiries and product information.
- Maintained accurate records of customer interactions and transactions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Conducted regular follow-up calls with customers after resolving their issues.
- Updated databases with new and modified customer data.
Education
Bachelor of Science - Computer Science And Engineering
SVERI College of Engineering
Maharashtra India06-2017
Skills
- Customer service
- Database management
- Team collaboration
- Microsoft outlook
- Appointment scheduling
- Email management
- Computer proficiency
- Data entry
- Live chat support
- Administrative support
- Typing proficiency
- Account updating
Timeline
Customer Service Representative
Quorum Software
08.2021 - 08.2022
Bachelor of Science - Computer Science And Engineering
SVERI College of Engineering