Monika Sekulovska
Mernda,VIC
Summary
Highly skilled and goal-oriented professional with strong communication and customer service skills. Organised, driven, and motivated individual who strives for success. Proven ability to work in a fast-paced environment, manage multiple tasks, and meet demanding timeframes. Supportive team player that embraces the opportunity to take the lead in any given situation.
Overview
14
14
years of professional experience
Work History
Florist Owner/Founder
Bloom Squad
01.2021 - Current
- Worked with customers to determine type of arrangement desired, occasion, and date, time and location for each arrangement needed.
- Quoted, generated, and processed customer orders to meet specifications and various occasions.
- Maintained thorough knowledge of needs, characteristics, and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
- Developed positive relationships with clients and vendors to boost rapport and trust.
- Collaborated closely with customers to create unique designs for bouquets, wreaths, and gifts.
- Created content daily for all social media platforms.
Coles Night Fill Store Team Member
Coles Supermarket
02.2019 - 01.2021
- Followed inventory management and loss prevention policies to minimize shrink in store.
- Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
- Interacted positively with team members and customers to promote commitment to organisation's vision and values.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Prioritized helping customers over completing other routine tasks in store.
Accounts Payable Officer
L&H Electrical Wholesalers (Head Office)
01.2015 - 02.2017
- Managed and responded to correspondence and inquiries from customers and vendors.
- Reviewing, verifying and paying invoices
- Preparing and processing electronic transfers and payments
- Researching and resolving invoice discrepancies
- Maintaining vendor files
- Producing monthly reports and assisting with month end reporting
- Relieving Reception on a weekly basis
- Liaising with clients daily, face to face, via email and phone
- Assisting accountants with daily administrative tasks.
Validation Consultant/Quality Assurance Specialist for White Pages
Sensis White Pages
01.2011 - 01.2014
- Validate White Pages sales contracts to ensure that they adhere to company policy
- Daily administrative duties as required
- Send weekly QM/error reports to the staff and managers to action
- Assist in keying content for the White Pages online digital products
- Collaborated with cross-functional teams for identification and resolution of validation issues.
- Proposed development and testing improvements to positively impact usability, function and performance.
- Met tight deadlines to satisfy client demands and project timelines.
- Learned and adapted quickly to new technology and software applications.
Skills
- High attention to detail
- Customer service
- Excellent phone manner
- Extensive experience with Microsoft Office
- Content creation/ Social media experience
- Excellent time management
- Relationship Management
- Ability to multi-task and prioritise workloads and competing deadlines
- Proficient with both MAC and PC
- Office Equipment Maintenance
- Customer Relations
References
- Jim Savopoulas, L&H Electrical, Manager, 0408561107
- Leah Blackburn, Sensis, Manager, 0407698990
Languages
Macedonian
Timeline
Florist Owner/Founder
Bloom Squad
01.2021 - Current
Coles Night Fill Store Team Member
Coles Supermarket
02.2019 - 01.2021
Accounts Payable Officer
L&H Electrical Wholesalers (Head Office)
01.2015 - 02.2017
Validation Consultant/Quality Assurance Specialist for White Pages
Sensis White Pages
01.2011 - 01.2014
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