Monika Shah
IT Coordinator
Melbourne,VIC
Summary
Experienced IT Support Specialist with attention to detail and over 1 year of troubleshooting hardware, software, and network issues. Proficient in cloud services like AWS and Azure, cybersecurity, and OS management. A strong communicator committed to improving system performance and user satisfaction.
Overview
1
1
year of professional experience
Work History
IT Support Specialist
Wattmonk Technologies
12.2021 - 08.2022
- Provided technical support and troubleshooting for 200+ employees, resolving 90% of issues on first contact.
- Managed Windows, macOS, and Linux system installations, updates, and configurations to ensure optimal performance.
- Assisted in network administration, troubleshooting Wi-Fi, VPN, and firewall configurations to minimize downtime.
- Implemented IT security best practices, including password policies, software patching, and antivirus updates.
- Documented IT procedures and user guides, reducing repetitive IT requests by 30% and improving self-service support.
IT Support Intern
Stegowl Media Labs LLP
09.2021 - 11.2021
- Communicated effectively with clients, technicians, and managers to diagnose and troubleshoot system problems.
- Proactively monitored IT systems, flagging and fixing potential issues before they escalated.
- Configured and maintained company devices, including laptops, desktops, VoIP phones, and printers.
- Technical Communication – Assisted users across all levels, explaining solutions in simple terms.
- Monitored response and resolution times to meet SLA targets, reducing overdue tickets by 20%.
Education
Master of Information Technology - Information Technology (Advanced)
Torrens University Australia
Melbourne, VIC 04.2001 -
Bachelor of Engineering - Electronics & Telecommunication
Maharashtra Institute of Technology
Pune, India07-2019
Skills
Microsoft Excel
Additional Experience
Customer Service Associate
IGA Beaumaris, Melbourne, VIC, Australia | June 2023 – Dec 2023
- Provided exceptional customer service, resolving inquiries and issues efficiently, and ensuring customer satisfaction.
- Assisted in training new staff on the use of point-of-sale (POS) systems and handling basic tech troubleshooting or technical issues at the store.
Certifications
- Google Data Analytics Professional Certificate – Coursera (Jan 2024)
- Data Analytics Bootcamp Completion Certificate – Alex Freberg (Aug 2024)
- SQL for Data Analysis – LinkedIn (Feb 2025)
- Deloitte Australia Data Analytics Job Simulation – Forage (Mar 2025)
Timeline
IT Support Specialist
Wattmonk Technologies
12.2021 - 08.2022
IT Support Intern
Stegowl Media Labs LLP
09.2021 - 11.2021
Master of Information Technology - Information Technology (Advanced)
Torrens University Australia
04.2001 -
Bachelor of Engineering - Electronics & Telecommunication
Maharashtra Institute of Technology
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