Monika Yohanna
Turrella,Australia
Summary
I am an experienced IT professional with 20 years of EDI (Electronic Document Interchange) experience in business analytics, providing consultancy services, project handling, second and third level support services, escalation handling, and follow up with escalation and service desk management. Detail-oriented Business Analyst with over 5 years of experience conducting analysis and research to come up with solutions to common business problems. Polished in formulating business improvement strategies and overseeing new technology and system implementation. Commercially-aware professional with in-depth knowledge of computing systems and project management techniques.
Overview
19
19
years of professional experience
Work History
OpenText Business Analyst
Frasers Property Ausralia (previously: Australand)
Rhodes , NSW
2014.07 - 2023.11
- Provided assistance with Open Text products: Enterprise Scan, Invoice Capture Center and Archive Server by fine-tuning and performing Optical Character Recognition functionality, upgrading, testing and involved in many projects for business improvement and troubleshooting any issues that occurred.
- Completed various Data Management tasks to ensure data accuracy and workflow efficiency.
- Analysed data for collecting and data flow from Vendor to Accounts Payable (AP) - End Users.
- Acted as a liaison between AP and technical teams (Network, Infrastructure or Developer teams) to obtain a detailed business and functional requirements to deliver the required results.
- Acted as a liaison between technical teams and Open Text software technical support teams for any application support issues via ticketing system.
- Developed and documented Business Requirements, Functional Requirements and User Cases.
- Assisted in developing test plans, test cases, User Acceptance Testing (UAT), manual testing and trained end-users.
- Negotiated, investigated, analysed & provided solutions to customers’ inquiries (technical or non-technical).
- Performed some implementations; such as rebuilding the servers, upgrading servers, migration and in-house new projects.
- End to End testing in in-house servers.
- Strong perception and analysis skills, especially within the Imaging products, VIM and ICC.
- Provided solutions via email, phone call or remote session when required.
- Produced technical documentation for technical team, project documentation, user documentation for end user.
- Generated and engaged with presentation to the management and end users.
Web Developer
Hope for Sydney
Sydney , NSW
2018.01 - 2018.12
- Volunteered in a non-profit organisation
- Learned to use Wordpress and its functionality to manage their website
- Provided testing and end user testing
- Assisted with server migration and website security
- Coding language: C, HTML, VB Script
- Created online events and calendar management.
OpenText Business Analyst
Open Text
North Sydney , NSW
2009.07 - 2013.06
- Supported Content Services in house software: Archive Server, Remote Standby server, Clustering & Rendition Server
- Supported Imaging Products: Enterprise Scan, Rendering tools, Open Text Viewer (JAVA Viewer, WEB Viewer & Windows Viewer)
- Supported Enterprise Content Management for SAP Solutions products: SAP Vendor Invoice Management (SIM / VIM), with Invoice Capture Centre (ICC) application that provides the solution for Optical Character Recognition (OCR) functionality, Extended ECM for SAP Solution (xECM)
- Supported Email Archiving for MS Exchange Server and File System Archiving integrating with Content Server
- Negotiated, investigated, analysed & provided solutions to customers’ inquiries (technical or non-technical) via email, phone call or remote session when required.
- Good knowledge on setting up, upgrading and migrating the Content Services and Imaging Products
- Maintain, administer and support all the servers in a few different platforms (Windows and UNIX environments and both MS SQL & ORACLE)
- Performed some implementations and testing in our in-house test servers
- Strong perception and analysis skills, especially within the Imaging products, VIM and ICC
Application Specialist
1-Stop Connections Pty Ltd
Brighton Le Sands , NSW
2008.01 - 2009.06
- Coordinated projects and ran format check and testing for customers to go live with freight and logistics Electronic Document Interchange (EDI) formats.
- Understood freight and logistics procedures and multiple in-house applications
- Tradexpress
- MySql & SQL Enterprise
- Unix
- Resolved a large number of critical issues for customers, including healing the customer relationships
- Improved the efficiency by automating various manual processes, reducing unnecessary warnings and enhancing the system recovery process.
System Support
Pacific Commerce
St Leonards , NSW
2005.02 - 2007.09
- Provided first, second level support and acted as a junior developer.
- Involved with in-house applications and administration tools to translate one form of EDI to another form of EDI within Timber and Hardware, as well as Health Exchange.
- Transformed and ensured the EDI met the business requirement of the recipients
Education
Dog Psychologist - Dog Training and Psychologist
Learning Cloud
02.2024
Graduate Diploma of Art -
Booth College Bexley
01.2018
Diploma of Financial Planning -
TAFE Kogarah, St George
2014-12
Bachelor of Information Systems -
Australian Catholic University, North Sydney
01.2003
Skills
- Consulting
- User Acceptance Testing
- Microsoft Office Suite
- Project Management
- HTML and CSS
- Operations Management
- Needs Assessments
- Product Development
- Requirements Gathering
- Process Optimization
- Operational Reporting
- Quality Assurance
- Workflow Analysis
- Customer Needs Assessment
- Data Mapping
- Data Mining
Additional Knowledge
- Open Text Products (VIM, ICC/OCC, Imaging products and Content Management Products)
- Basic SAP
- Operating System Windows Server 2000, Windows XP, Windows 2012, Windows 2016
- Database Server MS SQL
- Language VB Script, VB ScriptSQL, C, HTML
- Open Text Products (as mentioned above)
- SAP
- Windows Server, SUSE LINUX, UNIX
- ORACLE & MS SQL
- Tradexpress
- MySql & SQL Enterprise
- Unix
- Gentran
Availability
Immediately
Affiliations
- Love taking my dogs and daughter to the beach and park
- Enjoy bushwalking and camping with my daughter
- Drawing, painting and colouring at spare time
Languages
Indonesian
Professional
Chinese (Mandarin)
Limited
English
Professional
References
References available upon request.
Timeline
Web Developer
Hope for Sydney
2018.01 - 2018.12
OpenText Business Analyst
Frasers Property Ausralia (previously: Australand)
2014.07 - 2023.11
OpenText Business Analyst
Open Text
2009.07 - 2013.06
Application Specialist
1-Stop Connections Pty Ltd
2008.01 - 2009.06
System Support
Pacific Commerce
2005.02 - 2007.09
Dog Psychologist - Dog Training and Psychologist
Learning Cloud
Graduate Diploma of Art -
Booth College Bexley
Diploma of Financial Planning -
TAFE Kogarah, St George
Bachelor of Information Systems -
Australian Catholic University, North Sydney
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