Moniqe Haddad

• Developed and updated spreadsheets and databases to track, analyze, and report on performance as well as renewal and new business policies.
• Managing the operation of both the new business and existing portfolio inboxes. Ensuring work was appropriately delegated out to underwriters promptly.
• Taking inbound calls from the broker network and assisting with on the spot requests such as COC's premium splits and other administrative tasks.
• Chase and process closings, achieving budget requirements and ensuring all information was accurate. Providing live budget updates to the Team leader.
• Work with in house change enablement consultants to onboard train and mentor an offshore processing team based in Manilla.
• Respond to, and work with accounts teams to allocate and investigate cash on hand, chase overdue payments and where required, cancel unpaid policies.
• Ensure resources such as claims spreadsheets were updated on a weekly basis for underwriter use.
• Provide underwriters with ad hoc support as required.

• Maintain High customer service standards during high-volume and fa st paced environments
• Cashier and credit card transactions actioned quickly and accurately
• Waitressing skills of high standards
• Train new waitstaff on proper food handling, customer service and safety procedures.
• Provided recommendations on menu items and upsold food and drinks to increase sales
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
• Answer the phone with a friendly and professional manner
• Use communication skills to resolve complaints quickly and professionally
• Sending out documents within a tight time schedule
• Developed strategies to streamline and improve office procedures.
• Drafted correspondence and other documents for director of company
• Managed filing system entered data and completed other clerical tasks.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

• Greeted customers promptly and took orders to keep flow of traffic moving.
• Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
• Reduced customer wait times by quickly operating customer window and sales register.
• Trained newly hired employees on routine tasks and customer service.
• Maintain High customer service standards during high-volume, fast paced environments - working with strict timelines.
• Handled currency and credit transactions quickly and accurately
• Adhering to OH&S and local COVID-19 safety protocols
• Follow procedures for safe food preparation and handling Use communication skills to resolve complaints quickly and professionally.

• Completed clerical tasks such as filing, copying, and distributing mail.
• Maintained and updated office records, both digital and physical.
• Assist in several different departments within the business which were:

- Mail room,

- Home claims

- Motor claims

- Training departments.

• Mailing out new policy schedules
• Answering phone during sever weather events and complete call backs
• Input data into spreadsheets and databases.
• Gained knowledge and experience within the Motor Claims Department.

• Completed clerical tasks such as filing, copying, and distributing mail.
• Managed daily data entry and kept clerical information accurate and up-to-date.
• Maintained and updated office records, both digital and physical
• Prepared and edited documents to produce precise, accurate and professional communication