Summary
Overview
Work History
Education
Skills
Timeline
Generic

Monique Arnautovic

Sunshine Coast,QLD

Summary

To seek and maintain full-time, part-time or entry level position that offers further professional development.

Overview

19
19
years of professional experience

Work History

Administrator

Silk Laser Clinics
01.2023 - 08.2023
  • Data Entry
  • Carried out day-day-day duties accurately and efficiently
  • Effective with selling packages, memberships and products
  • Effective with office management
  • Booking, canceling, rescheduling appointments
  • Cleaning

Labourer

SunRice
01.2013 - 01.2022
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
  • Carried out day-day-day duties accurately and efficiently
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Worked flexible hours; night, weekend, and holiday shifts
  • Shift work, rotating shifts and 12hr shifts
  • Always punctual, willing to do overtime.

Day Spa Specialist

Essenza Day Spa
01.2005 - 01.2022
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
  • Carried out day-day-day duties accurately and efficiently
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Proved successful working within tight deadlines and fast-paced atmosphere
  • Maintained excellent attendance record, consistently arriving to work on time
  • Effective with re-booking clients, product sale and positive reviews
  • Focus on body treatments, facials and massage.

Employment Consultant

Advanced Personnel Management
01.2010 - 04.2013
  • Enhanced candidates' potential to find employment by teaching job search skills and holding mock interviews
  • Interviewed clients and administered skills assessments to determine employability
  • Developed job leads in order to increase placements
  • Proofread and edited clients resumes to improve interview chances
  • Managed multiple caseloads
  • Tracked clients' progress in database to provide monthly reports
  • Increased job availability for clients through local business relationships
  • Matched clients to open positions based on skills and work requirements
  • Conducted assessments, interviews and job trials with clients to develop person-centered plans for employment and support
  • Marketed individual skills, abilities and interests to develop potential employment opportunities and secure community employment
  • Maintained records of consumer employment activity such as potential and current employers
  • Conducted outreach activities to identify, screen and enroll participants into program
  • Conducted pre-screening interviews and prepared preliminary evaluations to refer best-qualified applicants to departments for selection
  • Provided clients with on-the-job training and employment related support to maintain and retain employment
  • Travelled across multiple locations.

Call Centre Operator

Essential Energy
01.2008 - 01.2010
  • Skilled at working independently and collaboratively in a team environment.
  • Worked effectively in fast-paced environments.
  • High Volume Inbound.
  • Handling complaints.
  • Job orders.
  • Process payments.
  • Escalate when needed and to appropriate person.
  • Organized and detail-oriented with a strong work ethic.

Education

Bachelors - Business (Human Resources

University of South Australia
10.2023

Diploma -

Beauty Therapies
06.2015

High School Diploma -

NSW Tafe
Griffith, NSW
12.2006

Certificate III Business Admnistration -

Leeton State High School
Leeton, NSW
12.2006

NSW Tafe
01.2005

QLD Training Centre
Brisbane, QLD

Skills

  • Customer Service
  • Flexible Schedule
  • Data Confidentiality
  • Recordkeeping and File Management
  • Resourceful and Analytical
  • Business Administration & Management
  • Personable and Approachable

Timeline

Administrator

Silk Laser Clinics
01.2023 - 08.2023

Labourer

SunRice
01.2013 - 01.2022

Employment Consultant

Advanced Personnel Management
01.2010 - 04.2013

Call Centre Operator

Essential Energy
01.2008 - 01.2010

Day Spa Specialist

Essenza Day Spa
01.2005 - 01.2022

Bachelors - Business (Human Resources

University of South Australia

Diploma -

Beauty Therapies

High School Diploma -

NSW Tafe

Certificate III Business Admnistration -

Leeton State High School

NSW Tafe

QLD Training Centre
Monique Arnautovic