Monique Arrowsmith
Sunshine Acres,QLD
Summary
Accomplished Assistant Manager at ALH Group/Kondari Hotel, adept in financial management and staff supervision. Leveraged customer relations and multitasking abilities to enhance service quality, achieving significant improvements in customer satisfaction and operational efficiency. Excelled in fostering team leadership and developing strategic business growth plans, ensuring compliance and driving repeat business.
Overview
8
8
years of professional experience
5
5
Certification
Work History
Assistant Manager
ALH Group/Kondari Hotel
08.2022 - 09.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance and support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak trade hours without exceeding labor budgets.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Developed marketing strategies to attract new customers, increasing foot traffic.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Bar Assistant/All Rounder
Kondari Hotel
01.2022 - 07.2022
- Contributed to increased sales by upselling premium beverages and promoting special offers.
- Provided support during special events, coordinating with event organizers for seamless execution of beverage services.
- Prepared garnishes, syrups, and other ingredients needed for specialty cocktails or mocktails throughout the shift.
- Ensured customers'' needs were met promptly by anticipating their requests and responding quickly to inquiries or concerns.
- Demonstrated knowledge of various alcoholic beverages, mixers, glassware, and equipment required for each drink type.
- Increased overall efficiency by maintaining accurate records of daily transactions using POS systems.
- Managed cash transactions accurately, maintaining proper documentation for end-of-shift reconciliations.
- Enhanced customer satisfaction by providing efficient and friendly service at the bar.
- Assisted in training new staff members, ensuring they were knowledgeable about menu items and bar procedures.
- Assisted in inventory management for optimal stock levels and reduced waste.
- Maintained a clean and organized bar area, adhering to health and safety regulations.
- Developed rapport with customers, fostering a welcoming atmosphere and encouraging repeat business.
- Utilized strong multitasking abilities to balance multiple orders while maintaining excellent customer service standards.
- Replaced empty kegs and soda syrups.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- Restocked ice, condiments, and snacks.
- Coordinated with servers and bartenders to maintain smooth operation of bar area.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Assisted in setting up and breaking down bar area for special events.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Learned how to make wide variety of mixed drinks.
- Checked ID cards and verified bar guests were of legal age.
- Delivered food to customers at bar and tables.
- Operated POS system to collect payments from customers.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Supervised Functions. Took enquiries, supervised setup and staffing for events.
Food and Beverage Assistant
Schnitz and Ribs
03.2021 - 12.2021
- Successfully juggled multiple tasks and priorities in a high-pressure environment, consistently maintaining a professional demeanor and high-quality service.
- Promoted teamwork among staff by coordinating tasks efficiently during peak service times, ensuring smooth operations.
- Managed cash transactions responsibly while maintaining complete confidentiality regarding sensitive financial information from guests.
- Developed rapport with regular patrons, remembering personal preferences to deliver exceptional service experiences.
- Assisted in inventory management, accurately tracking stock levels and placing orders as needed to maintain sufficient supplies.
- Maintained a clean and organized dining area, ensuring the highest level of sanitation and hygiene standards were met.
- Demonstrated flexibility by adapting to changing schedules, covering shifts when necessary, and providing seamless support during periods of staff shortages.
- Supported event planning and execution, assisting in the arrangement of private parties and special occasions for guests.
Barista/Short Order Cook
Jamaica Blue
06.2020 - 07.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
Assistant General Manager
Angels From Heaven Cleaning Services
10.2016 - 02.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety
- Developed marketing strategies to attract new customers, increasing foot traffic.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
First Aide - First Aide
St Johns Ambulance
Hervey Bay, QLD04.2024
Responsible Management Of A Licenced Venue -
Hotels Association
Queensland01.2024
Certificate II - Kitchen Operations
TAFE Queensland
Toowoomba, QLD10.2005
Skills
- Money Handling
- Customer Relations
- Product and service knowledge
- Staff Training and Development
- Staff Supervision
- Task Delegation
- Staff Management
- Employee Scheduling
- Customer rapport
- Compliance understanding
- Orientation and training
- Financial Management
- Team Leadership
- Multitasking Abilities
- Shift Scheduling
- Administration and Reporting
Certification
Liquor Approved Manager's Licence, RSA, RSG, TAB Training (in-date)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Manager
ALH Group/Kondari Hotel
08.2022 - 09.2024
Bar Assistant/All Rounder
Kondari Hotel
01.2022 - 07.2022
Food and Beverage Assistant
Schnitz and Ribs
03.2021 - 12.2021
Barista/Short Order Cook
Jamaica Blue
06.2020 - 07.2021
Assistant General Manager
Angels From Heaven Cleaning Services
10.2016 - 02.2019
Liquor Approved Manager's Licence, RSA, RSG, TAB Training (in-date)
First Aide - First Aide
St Johns Ambulance
Responsible Management Of A Licenced Venue -
Hotels Association
Certificate II - Kitchen Operations
TAFE Queensland
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