Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Monique Bach

Adelaide,SA

Summary

Youth support professional with comprehensive experience in fostering positive youth development and delivering impactful support services. Known for strong commitment to team collaboration and child-centred approach. Reliable and adaptable, consistently meeting evolving needs of young individuals and organizations.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Child and Youth Support Worker

Baptist Care SA
08.2017 - Current
  • Established a positive rapport with participants by maintaining open lines of communication and actively listening to their concerns.
  • Managed crisis interventions when required by assessing risks while collaborating closely with multidisciplinary teams.
  • Empowered youth by fostering a sense of self-worth and confidence, ultimately equipping them for future success.
  • Documented case notes diligently which contributed towards informed decision-making within interdisciplinary team meetings.
  • Assisted in identifying and reducing barriers to youth engagement and development.

Waitress

The Lodge Hotel
02.2017 - 08.2017
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.

Waitress

The Walkers Arms
09.2013 - 02.2017
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.

Sales Event Co-ordinator

Sfera's
04.2013 - 09.2013
  • Management of all function bookings/weddings, conferences, seminars within the function centre.
  • Manage corporate business plan objectives to achieve sales targets.
  • Maintain effective stakeholder relationships with external businesses.
  • Prepare tender documents and maintain project database.
  • Design, create and manage advertising and promotional activity.

Receptionist/Administration Officer

Ray White Woodville
03.2010 - 04.2013
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Preparing sales contracts and lease documents and entering data, maintain filing systems and improving efficiency in the office.
  • Working and supporting colleagues in a team environment to reach targets and organizational objectives.
  • Administration support to director and office manager, property manager.
  • Reconciling advertising invoices for properties.

Education

Bachelor Degree of Social Work - Social Work

Flinders University
Adelaide, SA
03-2019

Skills

  • Child Centred approach
  • Educational support
  • Multicultural sensitivity
  • Creativity and innovation
  • Conflict de-escalation
  • Behavioural interventions
  • Case file management
  • Trauma-informed care

Certification

  • HLTAID011 -Provide First Aid and CPR
  • National Police Clearance
  • Mental Health First Aid
  • NDIS Worker Check

Timeline

Child and Youth Support Worker

Baptist Care SA
08.2017 - Current

Waitress

The Lodge Hotel
02.2017 - 08.2017

Waitress

The Walkers Arms
09.2013 - 02.2017

Sales Event Co-ordinator

Sfera's
04.2013 - 09.2013

Receptionist/Administration Officer

Ray White Woodville
03.2010 - 04.2013

Bachelor Degree of Social Work - Social Work

Flinders University

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