Summary
Overview
Work History
Education
Skills
Timeline
Generic

MONIQUE BONTORNO

Keilor Downs,VIC

Summary

Experienced individual with a proven track record of providing exceptional customer service and sales support in busy retail environments. Proven ability to increase store sales by employing upselling techniques and enhancing customer service experiences. Skilled in managing customer queries and resolving customer complaints in a timely and effective manner. Excellent multitasker with a passion for the retail industry, capable of working in fast-paced environments and adapting to diverse customer needs.

Overview

8
8
years of professional experience

Work History

Assistant Store Manager

Sportsgirl
Werribee, VIC
03.2024 - Current
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Provided training to new employees on company policies and procedures.
  • Assisted in recruiting efforts by interviewing candidates for open positions in the store.
  • Managed day-to-day operations including scheduling shifts, assigning tasks.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Organized merchandise displays in retail stores to ensure optimal presentation.

Sportsgirl
Werribee, VIC
04.2023 - 03.2024
  • Demonstrated ability to work both independently and as part of a team in a fast-paced environment
  • Operated cash registers to process customer transactions
  • Developed excellent customer service skills, including providing advice on product selection to customers
  • Completed daily store opening and closing tasks
  • Processed returns and exchanges in accordance with company policies
  • Helped customers try on and fit merchandise.

RETAIL ASSISTANT

Best & Less
Brimbank, VIC
04.2016 - 06.2020
  • Demonstrated ability to work both independently and as part of a team in a fast-paced environment
  • Operated cash registers to process customer transactions
  • Displayed strong organizational skills, ensuring store displays were neat and orderly at all times.

Education

HIGH SCHOOL DIPLOMA -

Rosehill Secondary College
09.2014

Skills

  • POS Systems
  • Cash Register Operation
  • Persuasive Selling
  • Retail Transactions Processing
  • Customer Assistance
  • POS Transactions
  • Returns and Exchanges
  • Merchandising and Display
  • Stock management
  • Store Organization
  • Team Management
  • Strategic Merchandising
  • Shift Scheduling

Timeline

Assistant Store Manager

Sportsgirl
03.2024 - Current

Sportsgirl
04.2023 - 03.2024

RETAIL ASSISTANT

Best & Less
04.2016 - 06.2020

HIGH SCHOOL DIPLOMA -

Rosehill Secondary College

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