Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

Monique Bothma

Greensborough,Vic

Summary

I am a dedicated individual with solid background in high-volume office environments focused on delivering exceptional operational support for professionals. I consider myself to be an upbeat individual with friendly personality and sound judgment to handle diverse daily tasks with minimal oversight.

I have a strong work ethic and background in training and coaching others. Knowledgeable in troubleshooting methods to alleviate loading issues.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Administrative Officer

Bespoke Marketing
Melbourne CBD, Vic
11.2023 - Current
  • Organized and maintained filing systems for confidential documents, correspondence, and reports.
  • Provided administrative support to department staff including typing letters and reports; preparing mailings; photocopying; collating; faxing; scanning documents.
  • Managed calendars to ensure efficient use of time; scheduled appointments as needed.
  • Compiled daily activity logs and updated records with pertinent information on a regular basis.
  • Answered incoming calls promptly and professionally; provided callers with accurate information or directed them to appropriate departments and personnel when necessary.
  • Greeted visitors warmly upon arrival at office reception area.
  • Sorted incoming mail for distribution to appropriate personnel.
  • Created comprehensive spreadsheets tracking project progress from start to finish.
  • Provided assistance with special projects as assigned by management team members.
  • Monitored email accounts regularly and responded appropriately within established timeframes.
  • Automated office operations, managing internal communications, correspondence, record tracking and data analysis.
  • Maintained positive working relationship with fellow staff and management.
  • Assisted organizational efforts by filing, entering data and answering phones.

Hanson – Truck Driver

Hanson
04.2022 - 08.2022
  • Transported goods to and from specified destinations in accordance with delivery schedules.
  • Checked vehicle for mechanical items and safety issues, maintained logs of working hours, monitored the vehicle's performance, and recorded any incidents.
  • Communicated with dispatchers regarding pickup and delivery times.
  • Ensured deliveries were on time by following designated routes and adhering to traffic laws.
  • Provided customer service by responding to inquiries about services offered or directions to destination locations.
  • Managed personal driving time according to Hours of Service regulations.
  • Maintained telephone and radio contact with supervisor to receive delivery instructions.

All Green Nursery and Garden Supplies

01.2020 - 01.2021
  • Customer services – Customer services via phone calls and walk in customers.
  • Logistical Service - Timetabling and dispatch of Trucks doing deliveries
  • Truck Driving – MR License

Bookeeper

Up to Dates Books and Training
Kinglake, VIC
01.2019 - 01.2020
  • Maintained and reconciled general ledger accounts.
  • Prepared financial statements, including balance sheets, income statements, and statement of cash flows.
  • Conducted monthly bank reconciliations.
  • Processed accounts payable and receivable transactions.
  • Performed month-end closing activities.
  • Ensured accuracy in all accounting entries and records.
  • Managed payroll processing for staff members.
  • Generated invoices for clients and tracked payments received from customers.
  • Resolved billing discrepancies with vendors or customers promptly.
  • Provided assistance in preparing tax returns annually.
  • Performed basic accounting, payroll and bookkeeping services to manage business operations.
  • Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.

Swimming Instructor

Aquastyle Swim School
South Morang, VIC
01.2017 - 01.2020
  • Instructed swimmers of all ages on proper technique, stroke development and water safety.
  • Demonstrated swimming skills to students while providing corrective feedback.
  • Created lesson plans tailored to the individual needs of each student.
  • Conducted poolside assessments to evaluate swimmer's abilities and progress.
  • Maintained a safe and enjoyable learning environment for students.
  • Provided one-on-one coaching sessions for advanced swimmers.
  • Communicated effectively with parents about their child's progress in the program.

Retail

Speedcube
Nunawading, VIC
07.2019 - 12.2019
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Education

Marymede Catholic College
01.2019

Skills

  • Database Management
  • Account Reconciliation
  • Training and coaching
  • Excellent customer service
  • Coaching skills
  • Customer Relations
  • Document Preparation
  • Workflow Planning
  • Administrative Support
  • Calendar Management
  • Regulatory Compliance
  • Reporting skills
  • Meeting Support
  • Relationship Building
  • File Management
  • Works Well Under Pressure

References

References will be provided up request.

Certification

  • HC License

Timeline

Administrative Officer

Bespoke Marketing
11.2023 - Current

Hanson – Truck Driver

Hanson
04.2022 - 08.2022

All Green Nursery and Garden Supplies

01.2020 - 01.2021

Retail

Speedcube
07.2019 - 12.2019

Bookeeper

Up to Dates Books and Training
01.2019 - 01.2020

Swimming Instructor

Aquastyle Swim School
01.2017 - 01.2020

Marymede Catholic College

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Monique Bothma