Monique Bullock
ADELONG,NSW
Summary
Hardworking Disability Support Worker dedicated to comprehensive, compassionate and individualized patient care. Manages appointments and medication, assists with bathing and grooming and maintains tidy environments. Skilled at identifying needs and developing effective plans of action to provide intervention and assistance. Possesses strong organizational, interpersonal and communication skills.
Overview
10
10
years of professional experience
Work History
Disability Support Worker
Valmar Support Services
02.2023 - Current
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Checked medication schedules and patient needs to enforce medication administration standards team-wide.
- Kept accurate records for client files and handled related paperwork.
- Designed individualized plans detailing daily activities and needs for patients.
- Maintained detailed records of patient progress, documentation of services and case notes.
Bartender
Royal Hotel
11.2021 - Current
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Receptionist
Healthklinix Tumut
01.2021 - 02.2023
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
- Processed payments and updated accounts to reflect balance changes.
- Sorted incoming mail and directed to correct personnel each day.
- Prepared packages for shipment by generating packing slips and setting up courier deliveries.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Answered phone calls, provided information to callers and connected callers to appropriate people.
Bartender
Golf Club
06.2021 - 12.2022
- Planned and updated menus to accommodate customer preferences.
- Collected and organized daily till totals and tips.
- Met customer, business operations and server needs with minimal errors or delays.
- Balanced tills, handled cash, processed credit card payment batches and prepared bank deposits.
- Interacted with customers, completed transactions and maintained work areas according to all relevant professional standards and codes.
Bartender
Commerical Hotel
07.2018 - 01.2021
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
- Balanced daily registers and generated sales reports for management.
- Monitored patron alcohol consumption to encourage safety.
Food Service Worker
KFC TUMUT
01.2014 - 01.2021
- Maintained order and cleanliness of work areas to conform with health codes.
- Enforced staff performance and service standards to deliver consistent and positive customer experiences.
- Cross-trained in other kitchen positions to support team and meet customer needs.
- Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
- Followed recipes and customer requests to prepare high-quality, delicious meals.
Education
Cert 4 - Disability Studies
Tafe
Tumut, NSW09.2023
Year 12 Certificate
Tumut High School
TUMUT11.2017
Skills
- Safe serving knowledge
- Health codes compliance
- Outstanding customer service
- Office equipment operations
- Recordkeeping and bookkeeping
- Organization and efficiency
- Business operations understanding
- Multitasking and prioritization
- Professional and polished presentation
- Organizational ability
- Cleaning and sanitizing
- Safety protocols
- Constructive Feedback
- Seizure Management
- Medication Schedules
- Medical Records Management
Timeline
Disability Support Worker
Valmar Support Services
02.2023 - Current
Bartender
Royal Hotel
11.2021 - Current
Bartender
Golf Club
06.2021 - 12.2022
Receptionist
Healthklinix Tumut
01.2021 - 02.2023
Bartender
Commerical Hotel
07.2018 - 01.2021
Food Service Worker
KFC TUMUT
01.2014 - 01.2021
Cert 4 - Disability Studies
Tafe
Year 12 Certificate
Tumut High School
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