Monique Burton

• Greeted and engaged in friendly conversation with customers; helped with product questions, selections and purchases tailored to their specific needs.
• Increased sales by providing exceptional customer service and product knowledge.
• Built strong relationships with customers, resulting in repeat business and referrals.
• Used POS system to process sales, returns, online orders (Retail Manager, Shopify)
• Ability to work independently and multi-task, often the sole employee on the floor, including receiving stock and serving customers simultaneously.
• Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
• Addressed customer issues tactfully, resolving any concerns while maintaining a high level of professionalism.
• Maintained a clean, organised store environment for an inviting shopping experience for customers.

• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Enhanced store appearance by maintaining order and cleanliness daily.
• Implemented regular changes in merchandising including decals and signage
• Observed daily targets and supported other staff in achieving those aims
• Unpacking, pinning, and steaming of new and replenishment stock
• Greeted customers and built rapport with returning customers to enhance store experience and customer satisfaction.
• Observed WHS regulations

• Assisted customers in selecting appropriate flooring and tile materials based on their preferences, budget, and space requirements.
• Measured and quoted jobs for both public and account customers
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Discussed pricing, additional charges, and payment plans during sales process.
• Offered exceptional after-sales support, addressing client concerns and ensuring overall satisfaction.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
• Trained and supervised new employees
• Drafted and distributed invoices for outstanding payments through MYOB
• Enhanced office efficiency by streamlining administrative processes and implementing new organisational systems to resolve accounting, service and delivery concerns.
• Implemented daily and weekly cleaning to improve the presentation of the showroom

See above

• Disinfected and thoroughly cleaned bathrooms, kitchens, bedrooms and living areas as required, for Anglicare clients.
• Created spotless surfaces by dusting, sweeping, vacuuming and mopping with great attention to detail.
• Established a reputation for punctuality, professionalism, and dependability that contributed to high levels of client satisfaction and repeat business.
• Delivered tailored housekeeping services that met each client's specific preferences, leading to higher levels of satisfaction.

• Assisted in the propagation of plants through various methods, including seed sowing, cutting, and grafting.
• Operating conveyer belt and soil machinery
• Further development of communication and team work skills

• Opening and closing the crèche at the beginning and end of a shift
• Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
• Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children ranging in age from newborn to year 6.
• Cleaning the crèche at the end of a shift

• Working in all departments; Laundry, kitchen, cafeteria
• Professional household cleaning
• Cleaning Warrane College
• Catering for up to 120 university students
• Working under a supervisor
• Training new employees
• Time Management ; working efficiently and to a professional standard
• Communication skills, adhering to very specific and often lengthy instructions
• Independence
• Professional etiquette; answering phone and the front door; signing for deliveries