Monique Chhokar
Taylors Lakes
Summary
I am highly motivated with experience in the workers' compensation field in both WorkSafe Scheme and Self-Insurer space. I have also gained experience and knowledge from my current role at one of WorkSafe's panel firms.
I wish to utilise my skills, meet and exceed business targets and achieve personal career goals.
Overview
13
13
years of professional experience
Work History
Workcover Administration Coordinator
Wisewould Mahony
04.2021 - Current
- Review and submit Plaintiff costs to WorkSafe ensuring all claimed amounts are accurate and as per legislation.
- Manage and respond to emails promptly and efficiently.
- Coordinate the team in the absence of the team manager, ensuring smooth workflow.
- Compliance reporting and monitoring.
- Update reports for business accuracy, compliance and record keeping.
- Review new documentations for file openings, identifying potential conflicts or errors for WorkSafe, Self-Insurers and TAC.
- Communicating with external and internal stakeholders, including WorkSafe, WorkSafe's claims agents and Plaintiff solicitors.
- Coordinate and schedule peer reviews with our lawyers and WorkSafe, ensuring smooth and timely collaboration.
- Ensure accurate data entry and efficient record management.
- Review and submit invoices with accuracy and efficiency.
Case Manager
EML - Self Insurance
03.2020 - 04.2021
- Authorise payment of entitlements of medical and like expenses and weekly compensation.
- Liaise with injured workers, employers, providers and stakeholders.
- Maintain an up to date a portfolio of end-to-end claims.
- Manage emails in a timely manner.
- Provide excellent customer service to all injured workers, employers and stakeholders.
- Attend and prepare for claims reviews.
- Provide up-to-date information and strategies on claims to employers and stakeholders.
- Develop and implement strategies to help injured workers successfully return to work.
- Manage and maintain accurate records efficiently.
Senior Case Manager
Gallagher Bassett Services
01.2019 - 02.2020
- Authorise payment of entitlements of medical and like expenses and weekly compensation
- Liaise with injured workers, employers, providers and stakeholders
- Maintain an up-to-date portfolio
- Manage emails in a timely manner
- Provide excellent customer service to all injured workers, employers and stakeholders
- Attend claims reviews
- Provide up-to-date information and strategies on claims to employers and stakeholders
- Assist injured workers to returning to work
- Record management
Case Manager
Gallagher Bassett Services
09.2018 - 01.2019
- Review medical and like requests
- Authorise payment of medical treatment and weekly compensation
- Liaise with injured workers, employers and stakeholders
- Maintain an up-to-date portfolio
- Record management
- Provide excellent customer service to all stakeholders
Claims Officer
Xchanging, A DXC Company
07.2017 - 09.2018
- Authorise payment of entitlements for medical and like treatment
- Liaise with injured workers and providers in relation to medical treatment
- Maintain an up-to-date portfolio
- Record management
- Review medical like treatment
- Provide excellent customer service
Administration Assistant, Claims Team
Xchanging, A DXC Company
11.2017 - 07.2017
- Assist claims team with arranging medical appointments for injured workers
- Assist case managers with any administration tasks they require
- Record management
Administration Assistant, Dispute Resolution Team
Xchanging, A DXC Company
02.2016 - 11.2016
- Assist dispute resolution managers with paperwork conciliation conference
- Assist dispute resolution manager with any administration tasks they require
- Record management
Cashier/Kitchen hand/Waitress
Club Italia Sporting Inc.
02.2014 - 05.2016
- Taking orders
- Providing excellent customer service
- Cleaning and waiting tables
- Handling money
Cashier / Sales Assistant
Indopak Spices
01.2012 - 01.2013
- Providing excellent customer service
- Handling money
- Maintaining receipts and record management
Education
Year 12 -
Taylors Lakes Secondary College
01-2015
Skills
- Excellent customer service
- Ability to engage with relevant stakeholders
- Excellent time management
- Ability to prioritise tasks
- Accurate data entry
- Excellent understanding of Acction
- Excellent understanding of Novus
- Good understanding of Tempus
- Ability to work in a fast-paced environment
- Ability to work in a team
- Ability to work independently
- Attention to detail
Accomplishments
Legal Panel Recognition Award - 2024
Timeline
Workcover Administration Coordinator
Wisewould Mahony
04.2021 - Current
Case Manager
EML - Self Insurance
03.2020 - 04.2021
Senior Case Manager
Gallagher Bassett Services
01.2019 - 02.2020
Case Manager
Gallagher Bassett Services
09.2018 - 01.2019
Administration Assistant, Claims Team
Xchanging, A DXC Company
11.2017 - 07.2017
Claims Officer
Xchanging, A DXC Company
07.2017 - 09.2018
Administration Assistant, Dispute Resolution Team
Xchanging, A DXC Company
02.2016 - 11.2016
Cashier/Kitchen hand/Waitress
Club Italia Sporting Inc.
02.2014 - 05.2016
Cashier / Sales Assistant
Indopak Spices
01.2012 - 01.2013
Year 12 -
Taylors Lakes Secondary College
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