Alison Edwards
Warnbro,WA
Summary
Motivated and compassionate professional transitioning into the dental field with a strong background in customer support. Dedicated to providing excellent patient care, I am a hardworking team player with strong communication, empathy, and a willingness to learn. I thrive in fast-paced environments, quickly adapting to new tasks while ensuring smooth clinic operations and positive experiences for both staff and patients. Creative, reliable, and eager to grow, I am committed to developing my skills and contributing to a supportive dental team.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Team Member - Floor Service
Kmart
Rockingham, WA
09.2023 - Current
- Developed positive customer relationships through friendly greeting and excellent service.
- Trained new team members using approved training materials and information.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Rotated through series of different stations based on team needs.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Built and maintained working relationships with peers and upper management.
- Greeted customers upon entering the store with friendly demeanour.
- Participated in team meetings to discuss strategies for improvement.
- Collaborated with team members to maximize productivity and efficiency.
- Upheld high standards of productivity and quality in operations.
- Received, processed, and stocked merchandise in accordance with store policies.
- Assisted customers with product selection and ordering process.
- Resolved customer issues promptly in a professional manner.
Dental Assistant (Student)
Oral Health Centre of Western Australia
Warnbro, WA
09.2024 - 10.2025
- Assisted dentist during a variety of treatment procedures.
- Assisted with preparing tray setups for various dental procedures.
- Assisted in updating and maintaining patient dental records.
- Enhanced patient experiences by providing compassionate and effective support during visits.
- Managed inventory levels of all required clinical supplies within the office setting.
- Ensured seamless reception experience through visitor greeting and guidance.
Student
Warnbro Smile
Warnbro, WA
06.2024 - 08.2025
- Assisted in laboratory procedures such as mixing impression materials or pouring casts from impressions taken by dentists.
- Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
- Sterilized instruments according to established guidelines and protocols.
- Maintained a neat, clean and organized environment throughout the office.
- Greeted patients upon arrival at the office and escorted them to an examination room.
- Updated patient records with new data and treatment information.
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Educated patients on proper oral hygiene techniques and habits.
- Conducted routine maintenance of equipment used in dentistry operations.
- Ensured compliance with infection control policies and procedures.
- Responded promptly to requests from other staff members or dentists while maintaining a professional demeanour.
Front Counter Crew Member
McDonalds
Warnbro, WA
09.2021 - 12.2021
- Maintained adherence to health and safety standards.
- Facilitated smooth communication between staff.
- Managed financial transactions at cash register.
- Applied appropriate cleaning products and techniques to ensure service upkeep.
- Followed national, state and local safety, health and sanitation guidelines to protect guests.
- Monitored stock levels and relayed requirements to leadership.
- Engaged in team meetings to evaluate performance metrics and identify areas for enhancement.
- Resolved customer complaints effectively and efficiently.
Front of House Staff Member
Think Pizza
Port Kennedy, WA
12.2020 - 02.2021
- Ensured compliance with health and safety regulations within the service.
- Resolved customer complaints efficiently, ensuring high satisfaction levels.
- Coordinated bookings and seating plans effectively.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated effectively with co-workers to ensure smooth operations during peak hours.
Floor Assistant
Vinnie's
Port Kennedy, WA
11.2019 - 03.2020
- Provided information to customers concerning sales, promotions and store policies.
- Ensured merchandise was stocked in compliance with company standards.
- Created visually appealing advertising signs and displays.
- Returned merchandise to designated locations and restocked displays.
- Executed routine maintenance tasks such as vacuuming, dusting, and mopping floors.
Education
Cert III in Dental Assisting - Dental Hygiene
North Metropolitan TAFE
Perth, WA12-2024
High School Diploma -
Warnbro Community High School
Warnbro, WA12-2021
Cert II in Hospitality And Tourism - Tourism And Hospitality
Tafe
12-2021
Skills
- Patient services
- Complex Problem-solving
- Strong writing and computer skills
- Organization and time management
- Professionalism and etiquette
- Team collaboration
- Inventory management
- Excellent communication
- Collaborative team work
- Strong work ethic and integrity
Certification
Driver’s License Western Australian “C Class”
Working With Children Check
Timeline
Dental Assistant (Student)
Oral Health Centre of Western Australia
09.2024 - 10.2025
Student
Warnbro Smile
06.2024 - 08.2025
Team Member - Floor Service
Kmart
09.2023 - Current
Front Counter Crew Member
McDonalds
09.2021 - 12.2021
Front of House Staff Member
Think Pizza
12.2020 - 02.2021
Floor Assistant
Vinnie's
11.2019 - 03.2020
Cert III in Dental Assisting - Dental Hygiene
North Metropolitan TAFE
High School Diploma -
Warnbro Community High School
Cert II in Hospitality And Tourism - Tourism And Hospitality
Tafe
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