Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Monique de Dios

North Dandenong,VIC

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Work experience spanning a broad range of specializations including Manager, Disability Support Work, Fitness instructor, Customer Service, Photography, and Manufacturing.

Overview

20
20
years of professional experience

Work History

Assistant Manager and Group Fitness Instructor

Snap Fitness Clyde
09.2022 - Current
  • Performed regular assessments of participant fitness levels and progress toward performance goals.
  • Encouraged participants to stay motivated and reach fitness goals.
  • Assisted with marketing and promoting of classes and services.
  • Consoled participants on nutrition to help reach fitness goals.
  • Used music to motivate and energize classes.
  • Encouraged and motivated participants to persevere through challenges to achieve new goals.
  • Cultivated a welcoming atmosphere for all skill levels, promoting inclusivity and accessibility within group fitness classes.
  • Increased member retention by fostering a supportive and motivating exercise environment.
  • Demonstrated proper form and technique to prevent injury.
  • Established classes to effectively match skill and learning levels of all participants.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

Personal Trainer/Owner

Self Employed
03.2012 - Current


  • One-on-One training for a variety of clients to suit their specific needs
  • Ongoing client support via phone and email
  • Organising advertising and promotions via social media
  • Working at a variety of gyms doing group fitness and one on one sessions.
  • Motivated participants through one-on-one instruction and positive feedback.
  • Developed and implemented fitness assessment system to evaluate progress of participants.
  • Explained exercise modifications and contraindicated movements to participants with history of injury.
  • Developed, planned, and led personal and group fitness sessions as well as well-known specialty fitness programs.


Support Worker

Santi Support Services
06.2023 - 04.2024
  • Supporting clients with disability with day to day tasks
  • Completed regular check-ins and progress report for each client.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Coordinated transportation services for clients medical appointments or social engagements as needed.
  • Promoted continuity of care by communicating effectively with other Personal Support Workers during shift changes or handoffs.
  • Conducted light housekeeping duties to maintain a clean and comfortable living space for patients.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Implemented strategies for managing challenging behaviors in dementia patients, creating a safe environment for all involved.
  • Monitored patient health status regularly, reporting any changes to the appropriate staff.

Manager and Head Coach

Bootcamp Co
08.2021 - 03.2024
  • Instructing various class types for all fitness levels
  • Teaching a large number of clients, correcting form and modifying exercises to meet customer needs
  • Lead management and sales
  • Monthly excursions with members to keep boot-camp an community and fun environment
  • Computer and general office and administration duties as required
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Increased client retention through consistent communication, motivation, and support.
  • Educated customers on preventive care, nutrition, fitness, stress management, and ergonomics.
  • Designed specific workout systems for individual clients based on performance ability.
  • Educated clients on proper exercise techniques, reducing risk of injury during workouts.
  • Delivered fun and motivating group fitness classes designed to improve overall health and fitness levels.
  • Explained exercise modifications and contraindicated movements to participants with history of injury.
  • Developed and managed content calendars for each platform to establish timely and relevant social media posts
  • Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
  • Promptly responded to inquiries and requests from prospective customers.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Group Fitness Instructor

F45 Rowville
04.2021 - 09.2022
  • Instructing various class types including strength, cardio, core & stability
  • Teaching a large number of clients, correcting form and modifying exercises to meet customer needs
  • Head of Social Media and Marketing - leading promotional initiatives for the gym including following up on enquiries and memberships sales
  • Provided nutritional advice to clients
  • General studio cleaning duties - before, between and after each group session
  • Computer and general office and administration duties as required.
  • Performed regular assessments of participant fitness levels and progress toward performance goals.
  • Encouraged participants to stay motivated and reach fitness goals.
  • Assisted with marketing and promoting of classes and services.
  • Managed inventory of fitness equipment, ensuring timely repairs or replacements as necessary to maintain uninterrupted access for class participants throughout each session''s duration without experiencing delays due to malfunctioning gear hampering ability complete planned activities as intended.
  • Monitored participant progress and provided positive reinforcement to support goal achievement.

Group Fitness Instructor

Body Fit Training
01.2020 - 04.2021


  • Teaching a large number of clients, correcting form and modifying exercises to meet customer needs
  • Ongoing support to clients via phone calls during COVID-19 lockdowns
  • Contributed to social media posts and marketing initiatives
  • Provided nutritional advice to clients
  • Conducted virtual group training sessions via zoom
  • General studio cleaning duties - before, between and after each group session to comply with COVID-19 health advice and protocols
  • Computer and general office duties as required.
  • Performed regular assessments of participant fitness levels and progress toward performance goals.
  • Encouraged participants to stay motivated and reach fitness goals.
  • Organized special events such as themed workout sessions and holiday-related promotions, boosting attendance rates while fostering greater community among gym members by providing opportunities participate together outside regular classes cultivating increased camaraderie overall between participants both new established alike.
  • Assisted with marketing and promoting of classes and services.
  • Managed inventory of fitness equipment, ensuring timely repairs or replacements as necessary to maintain uninterrupted access for class participants throughout each session''s duration without experiencing delays due to malfunctioning gear hampering ability complete planned activities as intended.
  • Consoled participants on nutrition to help reach fitness goals.

Photographer

Portrait Place - Photo Corporation of Australia
07.2008 - 02.2011
  • Professional photography duties including taking photographs of individuals, families, couples and children in a team and autonomous environment
  • Makeup for customers across various studio locations
  • Maintaining Digital Studio Lighting
  • Editing photographs using digital software
  • Responsible for post-handling of the photographs and framing
  • Sales of photographs, packages and frames
  • EFTPOS and Cash handling
  • Banking responsibilities
  • Telemarketing/promotions
  • General studio housekeeping duties
  • Photographer of the Year Certificate - Victoria 2009.
  • Utilized natural and artificial lighting to capture desired images and maintain quality.
  • Took photos from different angles and perspectives to capture perfect images.
  • Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
  • Streamlined internal processes within the telemarketing department for improved efficiency in handling leads and closing deals.

Warehouse Worker

Heat Warehouse
04.2005 - 06.2008
  • General Warehouse duties
  • Picking and packing products
  • Despatch items using computer system
  • Working unsupervised.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Conducted regular inspections and audits to check quality and verify inventory levels.
  • Completed cycle counts and monthly inventory.
  • Assembled pallets and crates for secure transportation of materials.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Supported customer satisfaction efforts through prompt resolution of delivery issues or discrepancies as needed.

Photography Assistant

Elite Studios Photography
06.2007 - 03.2008
  • General office and assistant duties autonomously and in a team environment
  • Incoming phone enquiries
  • Sales of photograph negatives
  • Assisting with Wedding photography
  • Assembly of Wedding albums
  • Customer information input into computer system
  • EFTPOS and Cash handling
  • Colour and quality checking of photography products
  • Retouching of images using Photoshop software
  • General studio housekeeping duties
  • Postage and handling of photographs
  • Assisting in post production of photographs.
  • Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
  • Reviewed images and selected best frames to present in client portfolio for purchase.
  • Displayed portfolio to show off best work to potential clients and promote skills and value.

Promotional Model

Xtreem Modelling, Acting & Promotions
11.2004 - 03.2005
  • Promotional work as part of a team and unsupervised
  • Carrying out specific instructions depending on type of promotion
  • Travelling in between different work locations
  • Positive, friendly and outgoing personality.
  • Demonstrated athletic wear for sports brands.
  • Promoted and set up sales using communication and marketing abilities.
  • Adapted quickly to new products or services in order to deliver accurate information during promotions.
  • Increased brand awareness by effectively engaging with potential customers and presenting product information.
  • Poured samples and demonstrated various features.

Education

Certificate in Fitness -

Australian Institute of Fitness
01.2012

Enrichment Program -

Photographic Imaging College
01.2007

Diploma of Arts - Applied Photography -

Photographic Imaging College
01.2006

Diploma of Visual Arts -

Chisholm Institute of TAFE
01.2004

VCE - Year 12 -

Nazareth College
01.2003

Skills

  • Exceptional oral and written communication skills
  • Excellent online communication skills across traditional and digital media
  • Strong attention to detail
  • Customer service and relationship management skills
  • Strong work ethic and ability to work part of a team
  • Excellent organisation and time management skills
  • Creative and enthusiastic approach to problem solving
  • Decision-Making
  • Problem Resolution
  • Financial Management
  • Teamwork and Collaboration
  • Creative Thinking
  • First aid and CPR Certified
  • Membership retention

References


  • Johnny Hong, Owner, Infinity Gym, 0421 307 668
  • Alexandra Totaro, Owner, Bootcamp Co 0432 095 805
  • Kate Sargent, Manager, Snap fitness, 0433 076 308
  • Akshay Vashisht. Care Director, Santi Services 0468 410 153

Timeline

Support Worker

Santi Support Services
06.2023 - 04.2024

Assistant Manager and Group Fitness Instructor

Snap Fitness Clyde
09.2022 - Current

Manager and Head Coach

Bootcamp Co
08.2021 - 03.2024

Group Fitness Instructor

F45 Rowville
04.2021 - 09.2022

Group Fitness Instructor

Body Fit Training
01.2020 - 04.2021

Personal Trainer/Owner

Self Employed
03.2012 - Current

Photographer

Portrait Place - Photo Corporation of Australia
07.2008 - 02.2011

Photography Assistant

Elite Studios Photography
06.2007 - 03.2008

Warehouse Worker

Heat Warehouse
04.2005 - 06.2008

Promotional Model

Xtreem Modelling, Acting & Promotions
11.2004 - 03.2005

Certificate in Fitness -

Australian Institute of Fitness

Enrichment Program -

Photographic Imaging College

Diploma of Arts - Applied Photography -

Photographic Imaging College

Diploma of Visual Arts -

Chisholm Institute of TAFE

VCE - Year 12 -

Nazareth College

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Monique de Dios