Monique Doyle
Northgate,QLD
Summary
A 19 year old knowledgeable and dedicated Receptionist with extensive experience. Solid team player, and individual worker possessing an outgoing, positive demeanour with oral, written communication, active listening and analytical problem-solving skills to establish rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Withholding an exemplary work ethic and passion for providing outstanding customer service and assistance.
Overview
3
3
years of professional experience
Work History
Receptionist Administrator
Norths Devils Leagues Club
06.2023 - Current
- Acted as first point of contact, taking bookings and answering incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed high-volume payment processing tasks via phone, consistently meeting deadlines without compromising accuracy or quality.
- Worked with stakeholders to help create and revise customer complaint monitoring, manage training and enforce policies and procedures.
- Kept reception area clean and neat to give visitors positive first impression.
Customer Service Representative
Red Rooster Restaurant
07.2021 - 04.2023
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
High School Diploma -
Earnshaw State College
Banyo, QLD11.2022
Skills
- Upbeat and Positive Personality
- Professionalism and Strong Work Ethic
- Excellent Interpersonal Skills
- Multi-tasking and Prioritisation
- Critical Thinking and Problem Solving
- Resilience
References
Available upon request.
Timeline
Receptionist Administrator
Norths Devils Leagues Club
06.2023 - Current
Customer Service Representative
Red Rooster Restaurant
07.2021 - 04.2023
High School Diploma -
Earnshaw State College
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