Monique Fiebig

- Provided product information and answered customer questions.

- Assisted customers with finding the right product for their needs.

- Demonstrated knowledge of store products and services.

- Greeted customers upon entering the store and provided assistance.

- Tracked inventory levels throughout the day and restocked items as needed.

- Maintained accurate records of all transactions on the computer system.

- Organized store displays to maximize visibility of merchandise items.

- Identified potential markets for new products based on trends in the industry.

- Monitored competitor activities to identify areas of improvement within the business.

- Assisted in maintaining store appearance by stocking shelves, organizing displays, and ensuring cleanliness of the shop floor.
- Operated the cash register to process customer purchases accurately and efficiently. Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.

- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Utilized problem solving skills to resolve customer issues quickly and efficiently.
- Assisted in training new employees on standard operating procedures within the store environment.

- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.

- Analyzed customer feedback data to identify areas of improvement within store's services.

- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.

- Provided accurate information about products, prices and services.

- Processed transactions using a point-of-sale system.

- Handled customer complaints in a professional manner.

- Upsold additional items based on customer interests and needs.

- Attended weekly team meetings to review performance goals and objectives.

- Conducted inventories on a regular basis to track stock levels.

- Engaged customers in friendly, professional dialogue to determine needs.

- Assisted teammates with sales-processing tasks to meet daily sales goals.

- Assessed customer needs to provide assistance and information on product features.

- Answered incoming telephone calls to provide store, products and services information.

- Assisted in maintaining store appearance by stocking shelves, organizing displays, and ensuring cleanliness of the shop floor.

- Operated the cash register to process customer purchases accurately and efficiently. Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.

- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Utilized problem solving skills to resolve customer issues quickly and efficiently.
- Assisted in training new employees on standard operating procedures within the store environment.

- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.