Monique Fourie
Brighton,SA - South Australia
Summary
Experienced professional with a decade of expertise in account management, business development, and administration. Proactive and dedicated team member skilled at collaborating with stakeholders to achieve targeted organizational outcomes in a customer-focused manner.
Overview
17
17
years of professional experience
7
7
Certificates
Work History
Freelance Beautician
SELF EMPLOYED
03.2021 - Current
- Perform hydra-mesotherapy, micro-needling, plasma treatment and light therapy services to clients in a professional, safe and hygienic manner.
- Scheduled client appointments and maintained accurate bookkeeping records.
- Enhanced client satisfaction by providing personalized beauty consultations and recommending suitable treatments.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Expanded service offerings by staying up-to-date with industry trends and participating in continuing education opportunities.
Thermomix Consultant
Thermomix
11.2023 - 01.2025
- Face to face demonstrations on a machine, listening to their needs and seeing how we can cater for them.
- Account management
- Problem solving with service, account, orders, training.
- Hosting workshops and events for groups to come together and learn more on the product and change it can make in their home.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
Key Client Specialist
HEALTHBRIDGE
06.2016 - 07.2017
- Built and maintained productive working relationships with each medical practice through in-depth product and process training, comprehensive support, and open communication channels.
- Created and executed marketing and upselling campaigns to increase the account value of existing clients.
- Consistently maintained accurate client data that led to a seamless user experience, utilising “3C” on the CRM system, a customer relationship management program.
- Meticulously reported on weekly and monthly performance data to inform management decision making.
- Provided technical support services including troubleshooting as required.
- Acted as liaison between company''s technical staff and clients by translating complex product/service specifications into easily digestible formats for non-expert audiences to comprehend during sales pitches or consultation sessions held thereof via proa
- Maintained detailed records of all client interactions, transactions, and correspondence, ensuring easy retrieval of information when needed and promoting transparency in communication across the team.
Business Development Consultant
SELFMED MEDICAL SCHEME
07.2015 - 05.2016
- Successfully converted leads to sales through providing a high standard of client care, cross selling, member upgrades and client outreach.
- Conducted comprehensive market research to understand health analysis, and targeted client attraction activities accordingly.
- Delivered presentations and consulted with potential corporate clients to boost sales.
- Undertook reporting and analysis of call data to identify and address business opportunities and pressures.
- Maintained accurate client records using “Sparkfolios” on CRM system, a customer relationship management program.
- Negotiated contracts and closed sales with new and existing clients.
- Leveraged CRM tools to effectively manage leads, ensuring timely follow-up and improved conversion rates.
Sales Advisor
YOUI INSURANCE COMPANY (OUTSURANCE HOLDINGS)
05.2013 - 06.2015
- Developed tailored and appropriate quotations that met customer needs.
- Meticulously drafted and edited policies to ensure they were fit for purpose.
- Trained and developed junior colleagues to work both independently and confidently.
- Built and maintained productive working relationships with clients, resulting in excellent client retention and higher than average sales.
Claims Handler
AFFINITY CLAIMS
03.2013 - 05.2013
- Carefully administered claims from registration through to supplier bookings and payments.
- Consistently updated client files to ensure information was current and accurate.
- Established positive working relationships with clients and suppliers that assisted in the timely completion of claims.
Sales and Marketing Representative
AINIGMA SOLUTIONS INSURANCE BROKERAGE
08.2010 - 03.2013
- Gained extensive knowledge in insurance claims, underwriting, quoting, cancellations, returned debts, payments and non-payments for both commercial and personal products.
- Regularly visited clients and dealerships to provide advice and generate new business.
- Developed marketing concepts based on product research and data gathering.
Au Pair and Educator
AU PAIR IN AMERICA PROGRAM
04.2008 - 05.2010
- Confidently delivered engaging and thought-provoking education activities aligned to curriculum.
- Supported and nurtured children whilst encouraging them to express themselves in a safe environment.
- Partnered with families and administered care and learning in line with their requirements.
Education
Year 12 Certificate -
Riebeek Rand High School
01.2007
Skills
- Proficient in conveying information clearly and engagingly
- Skilled in cross-cultural communication
- Skilled in managing conflicting deadlines efficiently
- Excellent problem-solver capable of working autonomously and as a team to achieve results
- Detail-oriented and driven professional
- Skilled in office applications and customer relationship management systems
Certification
- Certificate IV in Real Estate Practice- CPP41419, Real Estate Training Academy, 2024 (currently enrolled)
- Advanced Beauty Therapy Diploma, Centre of Excellence, expected completion 2022.
- Cosmetic Percutaneous Collagen Induction Therapy and Microneedle Protocols, Planet Beauty, 2020.
- Hyaluron Pen and Flash Filler Treatment Protocols, Planet Beauty, 2020.
- Hydra Fractional Mesotherapy and Microneedle Protocols, Planet Beauty, 2020.
- Plasma Pen Skin Tightening Course, Planet Beauty, 2020.
- Naturopath Diploma, Centre of Excellence, 2019.
- Beginner’s Photography and Photoshop Course, College of Du Page, 2008.
- Textile Design 1, College of Du Page, 2008.
Languages
Afrikaans
Native or Bilingual
English
Full Professional
Dutch
Professional Working
German
Elementary
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Software
CRM-Sparkfolios
CRM- 3C
Timeline
Thermomix Consultant
Thermomix
11.2023 - 01.2025
Freelance Beautician
SELF EMPLOYED
03.2021 - Current
Key Client Specialist
HEALTHBRIDGE
06.2016 - 07.2017
Business Development Consultant
SELFMED MEDICAL SCHEME
07.2015 - 05.2016
Sales Advisor
YOUI INSURANCE COMPANY (OUTSURANCE HOLDINGS)
05.2013 - 06.2015
Claims Handler
AFFINITY CLAIMS
03.2013 - 05.2013
Sales and Marketing Representative
AINIGMA SOLUTIONS INSURANCE BROKERAGE
08.2010 - 03.2013
Au Pair and Educator
AU PAIR IN AMERICA PROGRAM
04.2008 - 05.2010
Year 12 Certificate -
Riebeek Rand High School
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