Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Monique Fox

Kippa-Ring,QLD

Summary

I am an experienced customer service worker who strives to create a personal connection with each person I interact with. I am currently studying a Bachelor of Behavioural Science (Psychology) at QUT and am aiming to graduate in 2025. I am a reliable and hard working individual who always seeks to do the best that I can in every situation and believe I will be a true asset to your team.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Team Member

Bunnings Warehouse
09.2023 - Current
  • Boosted overall productivity by identifying areas for improvement and developing targeted strategies.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
  • Improved my customer service expertise and created relationships with regular customers.

Medical Receptionist

Petrie Family Medical Practice
06.2023 - 10.2023
  • Completed CPR and first aid training and obtained my certificate.
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Streamlined appointment scheduling for improved patient flow and reduced wait times.
  • Ensured accurate record-keeping by diligently updating patient information and verifying Medicare information.
  • Facilitated effective communication between patients and medical staff to ensure seamless coordination of care.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
  • Handled billing procedures accurately, ensuring prompt payment from patients.
  • Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
  • Interacted and assisted a range of patients with different needs.
  • Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.

Barista

Drift Coffee Company
07.2022 - 07.2023


  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Interacted with a range of customers including, but not limited to, the elderly and also persons with disabilities.

Manager

McDonald's
08.2018 - 07.2022
  • Effectively managed 20-30 crew per shift and arranged crew positioning to ensure efficient flow of store operations
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Improved safety procedures to create safe working conditions for workers.

Education

Bachelor of Psychology

Queensland University of Technology
Brisbane, QLD
11.2025

Skills

  • Complaint resolution
  • Attention to Detail
  • Clear Communication
  • Problem-Solving
  • Positive Attitude
  • Leadership Qualities
  • Task Prioritization
  • Time Management
  • Adaptability and Flexibility
  • Active Listening
  • Reliability
  • Relationship Building

Certification

  • First Aid/CPR certificate. Awarded 2023
  • Fire Training - McDonald's QLD Training Centre (2022)
  • Advancing Your Leadership - McDonald's QLD Training Centre (2022)
  • Virtual Leadership Training - McDonald's QLD Training Centre (2022)
  • Certificate III in Retail - McDonald's Australia (2021)

Timeline

Team Member

Bunnings Warehouse
09.2023 - Current

Medical Receptionist

Petrie Family Medical Practice
06.2023 - 10.2023

Barista

Drift Coffee Company
07.2022 - 07.2023

Manager

McDonald's
08.2018 - 07.2022

Bachelor of Psychology

Queensland University of Technology

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Monique Fox