Monique Frensham
Montacute,SA
Summary
An empathetic and patient focused medical receptionist with adept knowledge in radiology and clinical reception environments. Skilled in providing high quality patient care in fast-paced medical imaging, aged care and emergency service settings. Astute in front desk management, with over three years experience. A personable and professional individual in search of a role which will extend professional skillset and also provide a high level of job satisfaction.
Overview
4
4
years of professional experience
Work History
Medical Imaging Receptionist
Adelaide MRI
10.2023 - Current
- Welcomed patients into clinic and managed registration of patients on arrival.
- Accurately utilised a Radiology Information System (RIS) to identify, update any patient details and relay exam preparation when required.
- Managed clinic set up by turning on/off medical imaging equipment, printing patient referrals and answering a high volume of incoming calls.
- Interacted with patients and referrers to schedule imaging appointments and provided accurate preparation information for varied imaging procedures.
- Proactively managed and scheduled appointments to suit referrer and patient requests for online bookings, walk in patients and telephone inquiries.
- Scheduled all urgent requests in a timely provision.
- Contributed to workflow efficiency by advising patients of wait times and re-scheduling appointments to minimise disruption to staff and maintain patient satisfaction.
- Communicated regularly with management, radiologists, radiographers and techs on site to manage smooth handover of patients and provide feedback.
- Raised invoices for completed services and managed receipt of payment.
- Processed completed paperwork for approval for all Medicare eligible services.
- Liaised with DVA to seek financial approval for DVA patients.
- Upheld company policies and maintained strict patient confidentiality at all times.
- Distributed completed imaging reports and films post appointment to referrers and patients.
- Improved the facilitation of imaging and reporting by retrieving patient records from associate providers.
- Responded to referrer and patient complaints with professionalism and escalated to management when required.
- Contributed to a positive practice environment by building strong working relationships with staff, covering sick leave and contributing to happy workplace culture.
Cadet Coordinator & Firefighter
South Australian Country Fire Service
01.2020 - Current
- Assisted with management and coordination of cadet training programs.
- Supervised cadets aged 12-18 years in educational environments.
- Assisted with initiation of planned trainings, structured activities and events to provide consistent learning outcomes for cadets in line with SACFS policy.
- Assisted with recruitment of cadets and promotion of community service ethics.
Medical Receptionist
Jobfit Health Group & Partnered Health
07.2023 - 12.2023
- Managed patient booking requests received via MediManager, email inbox or by telephone within designated KPI timeframes.
- Managed inbound calls with efficiency and displayed professional phone manner.
- Contacted patients and Associate Medical Clinics to negotiate appointment times and sent confirmations and relevant health documentation.
- Maintained privacy and confidentiality of all patients medical records. Accessed patients medical results and sent to relevant clients and/or government bodies e.g. SAAS.
- Conversed with onsite Nurses and Doctors for patient follow ups and adding to medical typist notes.
- Assisted clients and patients with queries in relation to medical results. Liaised with Associate Clinics to follow up medical results and/or contacted pathology for test results.
- Searched for patients in Health Monitoring, reviewed medical documentation and determined if all assessments were completed. Reviewed paperwork and sent to relevant practitioners for determination.
Customer Service & Sales Representative
Remondis
12.2022 - 07.2023
- Answered incoming customer service enquiries, booked services and took appropriate action on service delivery issues
- Maintained customer satisfaction by resolving customer complaints
- Responded to client requests promptly via email and via telephone and ensured correct business details were obtained and data entered into the appropriate systems.
- Engaged in tele-sales activity generating new business and customer accounts for the Remondis sales team
- Proactively managed unplanned emergencies through advising clients of any unplanned delays.
- Monitored feedback from clients, complimentary or adverse and passed onto appropriate management.
- Contributed to other duties as directed, e.g. investigate and raise credits and administration duties.
Education
Bachelor of Primary Education (Honours) -
University of South Australia
Adelaide, SASt Mary's College
Adelaide, South2020
East Adelaide Primary School
St Peters, SA2015
Skills
- Medical reception & admin
- Patient registration
- Booking inquiries
- Appointment scheduling
- Invoice preparation & billing (Medicare, DVA, work cover, private patients)
- Radiology terminology & procedures
- Computer literacy
- Interpersonal communication
- Conflict resolution
- Clinical support
- Patient care
- Empathy
Accomplishments
2022- Awarded Academic Excellence in the Bachelor of Primary Education (Honours) program
Affiliations
SA Country Fire Service (2018- Current)
CERTIFICATES
- Provide First Aid
- Provide CPR
- Provide Emergency Life Support
- Protective Practices
- Police Child Clearance
- Working With Children's Check
- Criminal History Check
- Responsible Service of Alcohol (RSA)
- Covid-19 Safety at Work
- Responding to Abuse Harm and Neglect (RAHN)
REFERENCES
Steve Golding- Captain (South Australian Country Fire Service)
PH: 0433 036 009
Danielle Olrich- State Sales Manager (Remondis)
PH: 0421 345 296
Lynette Jenkins- Customer Service Manager (Remondis)
PH: 0415 919 015
Timeline
Medical Imaging Receptionist
Adelaide MRI
10.2023 - Current
Medical Receptionist
Jobfit Health Group & Partnered Health
07.2023 - 12.2023
Customer Service & Sales Representative
Remondis
12.2022 - 07.2023
Cadet Coordinator & Firefighter
South Australian Country Fire Service
01.2020 - Current
Bachelor of Primary Education (Honours) -
University of South Australia
St Mary's College
East Adelaide Primary School
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