Monique Fribence
Ryde,NSW
Summary
Dynamic and results-oriented professional with experience at Red Rooster, where I enhanced customer satisfaction through exceptional service and teamwork. Skilled in multitasking and organization, I significantly contributed to efficient operations and a positive dining environment. Demonstrated expertise in customer service and safety awareness, consistently meeting high-quality standards.
Overview
2
2
years of professional experience
Work History
Crew Member
Red Rooster
05.2023 - 08.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Maintained high standards of personal hygiene and cleanliness, contributing to healthy dining environment.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Assistant Dog Groomer
Pet Design Dog and Cat Grooming
08.2021 - 02.2022
- Maintained detailed client records for easy reference and scheduling future appointments.
- Delivered an outstanding customer experience by consistently meeting or exceeding expectations through high-quality grooming services.
- Increased repeat business by building rapport with clients, offering expert advice on at-home pet care, and setting up regular appointments.
- Efficiently managed time by prioritizing tasks according to urgency, resulting in timely completion of all assignments.
- Contributed to a positive workplace environment through effective communication with team members and clients.
- Supported a safe work environment by identifying potential hazards or issues within the salon space and reporting them promptly for resolution.
- Assisted head groomer with handling various dog breeds, ensuring their safety and comfort during the grooming process.
- Collaborated closely with other staff members to ensure seamless coordination of services for each pet.
- Improved salon efficiency by organizing and maintaining grooming tools, equipment, and workstations.
- Ensured the highest level of cleanliness within the salon by performing routine cleaning tasks and adhering to strict sanitation guidelines.
Education
HSC -
Ku-Ring-Gai High School
North Turramurra, NSW11.2020
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Clear communication
- Cash handling
- Cleaning
- Attention to detail
- Cleaning and sanitizing
- Self-discipline
- Flexible schedule
- Integrity and honesty
- Safety awareness
- Initiative and Self-motivation
- Verbal and written communication
- Learning agility
- Resilience and persistence
- Creativity and innovation
- Task prioritization
Timeline
Crew Member
Red Rooster
05.2023 - 08.2023
Assistant Dog Groomer
Pet Design Dog and Cat Grooming
08.2021 - 02.2022
HSC -
Ku-Ring-Gai High School
Similar Profiles
Paige RandellPaige Randell
Hospitality Worker, Front of House. at Red RoosterHospitality Worker, Front of House. at Red Rooster
Zane Wyllie-McCorkellZane Wyllie-McCorkell
BOH Team Member at Red Rooster, Armstrong CreekBOH Team Member at Red Rooster, Armstrong Creek
Wayne TuwairuaWayne Tuwairua
Kitchen Manager at Red RoosterKitchen Manager at Red Rooster
Hayven SaldanaHayven Saldana
Child Caregiver at Little Red Rooster Learning CenterChild Caregiver at Little Red Rooster Learning Center
Patricia Lleras-SpiteriPatricia Lleras-Spiteri
Office Administrator at Camphin BostonOffice Administrator at Camphin Boston