Monique George
Goulburn,Nsw
Summary
Hardworking and reliable person with a history of delivering excellent customer service in a variety of busy retail settings. Prioritizes tasks to meet consumer requirements, supports and promotes company values for seamless operations.
Detailed and analytical Veterinary Nurse with 4 and half years of animal care experience. Team oriented with compassion for cats, dogs and other domestic pets. Accomplished in building relationships with clients when delivering exceptional animal care.
Friendly demeanor, motivated, patient, caring individual with a desire to take on new challenges.
Overview
13
13
years of professional experience
Work History
Farm Hand
Ian George
Goulburn
12.2020 - Current
- Cared for livestock, including feeding, watering.
- Daily assistance with Animal husbandry, fencing and general manual labour tasks
- Use pesticides to spray weeds
- Use all-terrain vehicles to patrol expansive land holding, pastures, and grazing areas to monitor animal activities.
Veterinary Nurse
Southern Tablelands Veterinary Clinic
Goulburn
04.2015 - 10.2019
- Educated clients on proper animal health care techniques, nutrition, preventative medicine.
- Assisted veterinarians in the examination of animals, including restraint and minor surgical procedures.
- Maintained accurate medical records on all patients.
- Monitored vital signs and administered medication according to prescribed protocols.
- Assisted in surgery preparation by prepping instruments and equipment for use during surgery.
- Assisting with surgical cases, including intubation and anesthetic monitoring.
- Maintained a clean and organized work environment, including kennels, exam rooms and treatment areas.
- Provided emotional support to pet owners dealing with difficult diagnoses or treatments.
- Adhered to safety standards while handling hazardous materials such as drugs and chemicals.
- Observed animals for any changes in behavior or condition that may indicate illness or injury.
Waitress
Diggers Restaurant, RSL
Goulburn
01.2014 - 04.2015
- Greeted customers, provide menus, answer questions and recommended specials.
- Took orders for food and drinks and delivered them to guests.
- Answered phone inquires to schedule and confirm reservations.
- Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
- Maintained accuracy while handling payments, giving change and printing receipts to customers
Junior Sales Assistant
Chris Plowmans Chemist
Goulburn
12.2010 - 12.2013
- Greeted customers and provided assistance with product selection, price and usage of non-prescription medications.
- Maintained inventory levels by restocking shelves as needed.
- Performed cash register operations such as opening and closing the register drawer, counting money.
- Processed returns, exchanges, refunds, and other transactions efficiently.
- Helped maintain store displays by arranging merchandise according to established guidelines.
- Provided exceptional customer service at all times by demonstrating patience and understanding when dealing with difficult situations.
Education
High School Diploma -
Trinity Catholic College
Goulburn, NSW11-2014
Cert II - Animal Studies
TAFE
Goulburn, NSWCert IV - Veterinary Nursing (pending completion)
TAFE
Goulburn, NSWSkills
- All Veterinary Nursing aspects
- Product and service understanding
- Active listening
- Teamwork and Collaboration
- Work Ethic
- Hospitality; customer service
- Administrative duties
- Time management
- Computer skills
Referees
Ian Hayes
Animal Referral Hospital
M: 0418484500
Katrina Watson
Southern Tablelands Veterinary Hospital
M: 0407096173
Timeline
Farm Hand
Ian George
12.2020 - Current
Veterinary Nurse
Southern Tablelands Veterinary Clinic
04.2015 - 10.2019
Waitress
Diggers Restaurant, RSL
01.2014 - 04.2015
Junior Sales Assistant
Chris Plowmans Chemist
12.2010 - 12.2013
High School Diploma -
Trinity Catholic College
Cert II - Animal Studies
TAFE
Cert IV - Veterinary Nursing (pending completion)
TAFE
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