Monique Hadziomerovic
Endeavour Hills,VIC
Summary
Sales professional with solid background in managing high-performing sales teams and driving revenue growth. Known for strong focus on team collaboration and delivering results, with reliable and adaptable approach to changing market demands. Proficient in strategic planning, client relationship management, and sales strategy development, ensuring success and growth in competitive environments.
Overview
9
9
years of professional experience
Work History
Sales Manager SME Direct Expansion
MYOB
11.2023 - 11.2024
- Increased sales revenue by developing and implementing effective sales strategies.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Improved marketing to attract new customers and promote business.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
SME Acquisition Sales Manager
MYOB
04.2022 - 11.2023
- Implemented differentiated instruction techniques to accommodate various learning styles and abilities within the sales team
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Increased sales revenue by developing and implementing effective sales strategies.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Increased sales force productivity by introducing sales automation tools and streamlining administrative tasks.
- Streamlined sales processes for efficiency, adopting new CRM tools and technologies.
- Fostered culture of continuous improvement, encouraging feedback and implementing best practices in sales operations.
- Improved sales forecasting accuracy, utilizing data analytics to predict market trends and adjust sales strategies accordingly.
- Enhanced team performance with comprehensive training sessions, focusing on product knowledge and sales techniques.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
21C Sales Manager
MYOB
09.2019 - 04.2022
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Mentored junior trainers in best practices for field sales coaching and development.
- Drove revenue growth through effective sales coaching techniques that resulted in improved team performance.
- Held sales coaching sessions.
- Facilitated regular meetings with sales representatives to review performance metrics and provide coaching on best practices for success in the field.
- Enhanced team performance by coaching and mentoring sales associates on product knowledge and customer service skills.
- Developed sales strategies for targeted client segments, resulting in increased revenue and customer satisfaction.
Professional Services Account Manager
MYOB
01.2016 - 09.2019
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Streamlined internal processes for better efficiency in account management tasks.
- Improved overall team productivity by implementing best practices in organization and time management.
- Developed customized account plans for clients to help them achieve their business goals.
- Established long-term customer relationships to enhance client loyalty and satisfaction.
- Drove revenue growth by identifying new business opportunities within existing accounts.
- Facilitated client meetings to gather feedback and adjust strategies accordingly, ensuring alignment with client objectives.
- Monitored market trends to advise clients on potential impacts to their business, positioning as trusted advisor.
- Streamlined account management processes, reducing response times and improving client service quality.
- Exceeded monthly sales targets consistently by employing innovative sales techniques and utilizing market research.
- Increased digital subscription sales by developing and implementing effective sales strategies.
- Supported sales initiatives by providing pre-sales technical consultations tailored to individual client needs.
- Utilized persuasive sales techniques to convert leads into sales.
- Boosted sales revenue by consistently meeting and exceeding sales targets.
- Boosted sales revenue by implementing effective sales strategies and cultivating relationships with key clients.
Education
High School Diploma -
Box Hill Senior Secondary College
Box Hill, VIC12-2012
Skills
- Sales team training
- Staff management
- Sales expertise
- Verbal and written communication
- Strategic planning
- Sales strategy development
- Positive and upbeat
- Sales tracking
- Sales operation
- Account management
- Performance management
Timeline
Sales Manager SME Direct Expansion
MYOB
11.2023 - 11.2024
SME Acquisition Sales Manager
MYOB
04.2022 - 11.2023
21C Sales Manager
MYOB
09.2019 - 04.2022
Professional Services Account Manager
MYOB
01.2016 - 09.2019
High School Diploma -
Box Hill Senior Secondary College
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