Monique Hansen
Delivers customer service through strong communication and commitment to positive customer interactions. Currently working as an Online Team Member at Woolworths, responsible for accurately selecting, packing and preparing customer orders while maintaining efficiency and attention to detail in a fast-paced environment. Adapts quickly to store policies and procedures while contributing to smooth daily operations and effective teamwork. Applies strong organisational, time management and customer service skills to support efficient and reliable service in a customer-focused environment. Currently seeking additional casual employment opportunities during the holiday period, with flexible availability and a strong willingness to contribute to a team environment.
Work History
Online Personal Shopper
11 Months- Picked online grocery orders accurately using handheld scanning devices and store systems.
- Checked product availability and suggested suitable substitutions for out-of-stock items.
- Prioritised pick runs to meet order deadlines and support efficient dispatch.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Developed loyal client relationships through excellent communication skills and a genuine commitment to fulfilling their shopping needs.
Customer Service Cashier
3 Years 9 Months- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Streamlined payment processes for increased efficiency, effectively handling cash and credit transactions.
- Resolved customer issues swiftly by collaborating with team members and leveraging resources effectively.
- Maintained a clean and organized workstation, ensuring a pleasant environment for customers and colleagues alike.
- Monitored staff performance, providing feedback and guidance when necessary.
- Supervised kitchen staff during shifts including dishwashers, prep cooks and line cooks.
- Prepared beverages such as cappuccinos, macchiatos, lattes, mochas and expressos
- Utilized POS system to handle customer cash and credit card transactions.
Education
Certificate III And Certificate II - Health Services
Skills
Availability
- Monday and Wednesday’s - Available upon request
- Tuesday and Thursday’s - Available 8am-2pm
- Saturday’s - Available after 2pm