Monique Haskell
Buderim,QLD
Summary
Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Advanced abilities in Best Practice and Medical Director.
Overview
11
11
years of professional experience
Work History
Senior Medical Receptionist
MyLocalDoc
01.2024 - Current
- Proda Checks - Check eligibilities for patient billings
- Collecting payments from outstanding accounts
- Recall patients for laboratory results within a timely manner
- Developed strong relationships with patients and families, fostering trust and enhancing overall experience at the clinic.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Assistant Site Manager
Regional Workforce Management GROUP
09.2023 - 01.2024
- People welfare, including onboarding, probationary checks and discussions, issuing warning and termination letters, and employee retention
- Payroll reconciliations regarding timesheet management
- Transporting employees to clinics following protocols and procedures aligning with the deed agreement
- Attendance management
- Perform Toolbox meetings fortnightly
- Perform on-site audits (safety interactions)
- Assist real-estate in house inspections (38houses)
Administration / Payroll Data Entry
Regional Workforce Management- FIP GROUP
07.2022 - 09.2023
- Enter daily timesheets from client site onto FOUND
- Scan and upload documentation; Medical Certificates, Statutory Declarations, Authority to deducts etc
Medical Receptionist - Leader
Kingaroy Medical Centre
02.2022 - 07.2022
- Billings - Medicare, Private, Insurance, Third Parties (correct declined bulk billings)
- Overview appointment diary in advance
- Deal with patient inquires in a timely manner
- Scanning/ Faxing
- Dietitian Billings
Medical Receptionist
Ocean Wave Medical
09.2020 - 02.2022
- Billings - Medicare, Private, DVA, Third parties (NDIS, Workcover)
- Overview appointment diary in advance
- Deal with patient inquires in a timely manner
- Scanning/ Faxing
- Psychologist billings
Retail Clerk/administration
Ultimate Electrical Solutions
07.2017 - 08.2020
- Daily till balancing and banking any cash or cheque payments
- Reconciling payments coming in and going out on Quickbooks
- Accepted and processed customer payments in cash, credit cards and checks, checking for validity
- Acknowledged customer issues and resolved their problems quickly and efficiently
- Fulfilled administrative duties, including: completing and filing paperwork, scanning, invoicing and setting appointments
Medical Receptionist
Nanango Medical Centre
05.2018 - 02.2020
- Scheduled appointments and dealt with cancellations and scheduling changes
- Processed and organized medical billing and insurance information
- Collaborated with other team members and care providers to assess a patients' health status and determine a course of action
Medical Receptionist
Drayton Street Family Practice
12.2016 - 05.2018
- Daily mail duties, collecting and recieving
- Kept in strict compliance with HIPAA standards and all patient confidentiality regulations
- Scanning medical records coming through the fax, email or post to patient charts/correspondence
- Answering a multi-line phone and assisting patients and other doctors/specialists
Deli Clerk
IGA
09.2013 - 01.2017
- Created cleaning rotation schedule to keep kitchen and dining areas healthy
- Interacted with customers on a daily basis with excellent communication skills
- Took orders, prepared quality food and served it to the right customers
Education
Certificate III - Business Adminstration Medical
09.2021
Completion of Year12 - undefined
Nanango State High School
Nanango, QLD11.2016
Skills
- Customer service
- Data Entry & documenting
- Organizational Skills
- Problem-solving abilities
Timeline
Senior Medical Receptionist
MyLocalDoc
01.2024 - Current
Assistant Site Manager
Regional Workforce Management GROUP
09.2023 - 01.2024
Administration / Payroll Data Entry
Regional Workforce Management- FIP GROUP
07.2022 - 09.2023
Medical Receptionist - Leader
Kingaroy Medical Centre
02.2022 - 07.2022
Medical Receptionist
Ocean Wave Medical
09.2020 - 02.2022
Medical Receptionist
Nanango Medical Centre
05.2018 - 02.2020
Retail Clerk/administration
Ultimate Electrical Solutions
07.2017 - 08.2020
Medical Receptionist
Drayton Street Family Practice
12.2016 - 05.2018
Deli Clerk
IGA
09.2013 - 01.2017
Completion of Year12 - undefined
Nanango State High School
Certificate III - Business Adminstration Medical
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