Monique Heslip
Duncraig
Summary
Proven team collaborator and adept at customer service, I enhanced customer satisfaction and repeat business at Priceline Pharmacy through personalized product recommendations and empathetic support. Skilled in cash register systems and safe food handling, I consistently prioritized customer needs, achieving significant improvements in service delivery and operational efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Pharmacy Assistant/Cashier
Priceline Pharmacy
01.2023 - Current
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
FOH Team Member/Party Host
Archie Brothers Cirque Electriq
06.2022 - Current
- Supervised children's activities, maintaining happiness, safety and well-being.
- Resolved conflict to maintain fun, positive and safe event environments.
- Educated guests on rules and policies to deliver safe, enjoyable experiences.
- Provided support during high-volume periods by assisting other hosts in managing multiple parties simultaneously without sacrificing quality of service provided at each event.
- Led creative games and activities to engage and entertain guests during events.
- Directed guests to correct areas for eating, dancing, and other services.
Food Preparation Worker
Pretzel
06.2021 - 06.2022
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
- Packaged and stored food products following proper handling and preservation methods.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Multitasked effectively during high-volume periods by prioritizing tasks based on urgency and importance.
- Trained new staff members on proper food preparation techniques and kitchen safety protocols, fostering a cohesive work environment.
Education
WACE -
St Mary's Anglican Girls' School
Karrinyup10-2024
Skills
- Customer service
- Cash register systems
- Team collaboration
- Product upselling
- Product restocking
- Patience and empathy
- Effective multitasking
- Safe food handling
- Answering customer questions
- Confident and friendly manner
- Ability to learn quickly
Certification
2022/04- Government of Western Australia WHS Certificate of Completion
Timeline
Pharmacy Assistant/Cashier
Priceline Pharmacy
01.2023 - Current
FOH Team Member/Party Host
Archie Brothers Cirque Electriq
06.2022 - Current
Food Preparation Worker
Pretzel
06.2021 - 06.2022
WACE -
St Mary's Anglican Girls' School
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