Monique Johns
Tingira Heights
Summary
Experienced with providing compassionate care and support to individuals. Utilizes effective communication and problem-solving skills to enhance clients' daily living experiences. Track record of fostering safe and supportive environment through empathy and adaptability.
Overview
3
3
years of professional experience
Work History
Great Beginning Early Education For Life
- Providing care for children 0-6 years
- Assist in everyday communication with parents
- Assisted in inclusion support
- General cleaning duties
- Assisted in everyday day set up/pack up duties
- Kitchen duties
- Planning of everyday activities
Middlemount C&K Childcare Centre
- Looking after Children 0-6 years
- Assisted in everyday set up/pack up Duties
- General cleaning duties
- Assist in everyday communication with parents
Reservation Consultant
Spotless anglo american Reservations office
- Company Overview: employed by work pac
- Making booking using RMS
- Answering phones
- Customer enquiries
- CEF register
- Emailing
- Cost codes
- Everyday emailing, filing, faxing, computer work, making booking etc
- Employed by work pac
Service Consultant
ANZ bank
- Customer service
- Cash handling/Balancing everyday
- Answering phones
- Customer enquiries
- Booking appointments
- Everyday mailing, faxing, photocopying, emailing, computer work and filing
Service Assistant
Coles Supermarket
- Customer Service/enquiries
- Answering phones
- Everyday Cash handling/Balancing
- Cleaning duties
Bar Attendant/Waitress
George Town Hotel/Motel
- Cash handling
- Serving beverages
- Waiting tables
- Customer service
- Cleaning
Casual Childcare Assistant
Gordon Square Childcare Centre
- General Cleaning
- Looking after children aged 0-6 years
- Kitchen hand when required
- Assisted in activities
Casual Childcare Assistant
Institute of Tafe Childcare Centre
- Everyday care of children aged 0-6 years
- General cleaning
- Kitchen hand when required
- Assisted in activities
- Helper in setting up activities for child
Childcare Assistant
Mittagong Childcare Centre
- Assisted in activities
- Looking after children aged 0-6 years
- General cleaning
- Kitchen hand when required
- The cleaner at the end of the day/ Centre cleaner
Childcare Assistant
Nurruby Childcare Centre
- Everyday care of children aged 0-6 years
- Cleaning
- Kitchen hand
- Helping children with their needs and developmental stages
- Helping children with disabilities
Childcare Assistant
Gumnut Preschool and Childcare Centre
- Everyday care of children aged 0-6 years
- Cleaning
- Kitchen hand
- Helping children with their needs and developmental stages
- Everyday programming
- Working with a set of children on a daily basis aged 2-4 years
Private Nanny
Julie & Brett Sills
- Looking after 2 children
- Cooking
- Cleaning
- Educational activities for appropriate development needs
- Taking children to playgroup
- Accompanying children on educational excursions
Private Nanny
Ann & Wayne Greenwood
- Looking after 2 children
- Cooking
- Cleaning
- Educational activities for appropriate development needs
- Taking children to playgroup
- Accompanying children on educational excursions
Night Fill
Bilo Supermarket
- Stocktaking
- Restocking Shelves
Bar Attendant/ Waitress
Tourist Hotel
- Cash handling
- Serving beverages
- Waiting tables
- Customer service
- Daily running of till
- Closing & opening Hotel
- Cleaning
Casual Bar Attendant
Tamworth Hotel
- Cash handling
- Serving beverages
- Waiting tables
- Customer service
- Daily running of till
- Cleaning
Part-time Shop Assistant
Haynes Food Store
- Customer Service
- Cash handling
- Cleaning
- Helping customers with their inquiries
- Daily running of till
Bar Staff
Middlemount golf club
- Current
- Company Overview: currently working
- Customer service
- Answering Phones
- Conflict resolution
- Making bookings for functions
- Trusted employee to manage accounting
- Opening and closing shifts/split shifts
- Cash handling/balancing
- Working in a team environment
- Responsible for security of the premises
- Cleaning duties
- Consultation with external stakeholders
- Gaming
- Everyday bar duties to be carried out and completed
- Currently working
Support Worker
Dynamic Abilities Support
09.2022 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Kept clients engaged in social networks and communities for personal health and growth.
- Promoted independence among clients through skill-building exercises and goal-setting initiatives.
- Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
- Mentored new support workers by providing guidance, sharing best practices, and modeling effective client-centered care techniques.
- Promoted community integration by providing extensive physical, emotional and social support.
- Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
- Facilitated community integration for clients by organizing social outings, recreational activities, and educational opportunities.
- Provided emotional support to clients, improving their mental health and overall wellbeing.
- Accompanied clients to appointments and community outings, ensuring they had access to necessary services and social opportunities.
- Supported clients in accessing community resources, enhancing their integration and participation in community activities.
- Assisted in creating safe and supportive environment for clients, fostering sense of security and belonging.
- Conducted home visits to assess client living conditions and recommend improvements for better quality of life.
- Assisted clients with personal care tasks, preserving their dignity and promoting independence.
- Guided clients in developing social skills, enabling better interaction with others and reducing feelings of isolation.
- Developed strong rapport with clients, which facilitated more effective support and guidance.
- Improved client independence with structured life skills training.
- Documented client progress and communicated updates to care team, contributing to continuous improvement in service delivery.
- Enhanced clients' daily living skills by providing tailored support in activities such as cooking and budgeting.
- Documented client progress and activities in accordance with agency policies and procedures.
- Participated in professional development and training opportunities to enhance clinical skills.
Education
Great Beginnings EarlyEducation For Life -
01.2022
Tuning into Teens Program - undefined
Allambi Care
01.2019
Certificate III - children’s services
ST Johns Ambulance Australia
01.2015
Certificate III - children’s services
C&K Collage of Early childhood
08.2025
Certificates - Childcare
Mossvale Institute of TAFE
MOSSVALE, NSW01.2002
Responsible Service of Alcohol - undefined
Illawarra Institute of TAFE
ILLAWARRA, NSW01.2002
Certificate IV - Child Care
New England Institute of TAFE
TAMWORTH, NSW01.1999
Certificate III - Child Care
New England Institute of TAFE
TAMWORTH, NSW01.1998
Senior First Aid Certificate - undefined
Australian Red Cross
DUBBO, NSW01.1998
Higher School Certificate - undefined
Calrossy Church of England Girls School
TAMWORTH, NSW01.1988
No Degree - Individual Support
Transformational Institute PTY LTD
Newcastle, NSW12-2024
No Degree - Mental Health First Aid
Mental Health First Aid Australia
Newcastle06-2025
No Degree - First Aid
CBD College
Newcastle, NSW08-2025
Skills
- Working in a team environment
- Willing to Learn
- Well Presented
- Enjoy working with children
- Punctual
- Reliable worker
- Available on short notice
- Strong multitasking
- Team player attitude
- Customer service focus
- First aid training
- Food safety
- Alcohol awareness
Timeline
Support Worker
Dynamic Abilities Support
09.2022 - Current
Great Beginning Early Education For Life
Middlemount C&K Childcare Centre
Reservation Consultant
Spotless anglo american Reservations office
Service Consultant
ANZ bank
Service Assistant
Coles Supermarket
Bar Attendant/Waitress
George Town Hotel/Motel
Casual Childcare Assistant
Gordon Square Childcare Centre
Casual Childcare Assistant
Institute of Tafe Childcare Centre
Childcare Assistant
Mittagong Childcare Centre
Childcare Assistant
Nurruby Childcare Centre
Childcare Assistant
Gumnut Preschool and Childcare Centre
Private Nanny
Julie & Brett Sills
Private Nanny
Ann & Wayne Greenwood
Night Fill
Bilo Supermarket
Bar Attendant/ Waitress
Tourist Hotel
Casual Bar Attendant
Tamworth Hotel
Part-time Shop Assistant
Haynes Food Store
Bar Staff
Middlemount golf club
- Current
Tuning into Teens Program - undefined
Allambi Care
Certificate III - children’s services
ST Johns Ambulance Australia
Certificate III - children’s services
C&K Collage of Early childhood
Certificates - Childcare
Mossvale Institute of TAFE
Responsible Service of Alcohol - undefined
Illawarra Institute of TAFE
Certificate IV - Child Care
New England Institute of TAFE
Certificate III - Child Care
New England Institute of TAFE
Senior First Aid Certificate - undefined
Australian Red Cross
Higher School Certificate - undefined
Calrossy Church of England Girls School
Great Beginnings EarlyEducation For Life -
No Degree - Individual Support
Transformational Institute PTY LTD
No Degree - Mental Health First Aid
Mental Health First Aid Australia
No Degree - First Aid
CBD College
Personal Information
- Availability: Available on short notice
- Date of Birth: 20th October 1980
- Nationality: Australian
- Marital Status: Married
Hobbies and Interests
- Sports
- Reading
- Working with children
- Music
- Scrap Booking
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