Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Monique Lauder

Melbourne,VIC

Summary

Experienced HR professional with over 6 years in recruitment, employee relations, and performance management. Known for fostering strong workplace relationships, mentoring HR teams, and driving process improvements. Passionate about aligning HR strategies with organisational goals and promoting diversity and inclusion. Skilled in delivering impactful solutions to support employee engagement and organisational success.

Overview

6
6
years of professional experience

Work History

Senior Human Resources Officer

Mallee District Aboriginal Services
Mildura, VIC
06.2023 - Current
  • Work along side CEO, Directors and other stakeholders to achieve desired outcomes.
  • Developed, implemented and maintained recruitment policies and procedures.
  • Analyzed job descriptions to determine job requirements and qualifications.
  • Conducted induction sessions for new employees to ensure understanding of company policies and procedures. As well as implementing training for existing staff members.
  • Researched labor market trends to stay current on competitive wages, benefits and other human resources related topics.
  • Maintained employee records such as contact information, attendance records, performance reviews and termination documents.
  • Provided advice and guidance regarding disciplinary actions when needed.
  • Coordinated with management on recruitment strategies.
  • Conducted exit interviews with departing employees to assess reasons for leaving.
  • Managed employee relations issues such as grievances or complaints.
  • Hired, onboarded, trained, screened and dismissed employees.
  • Supported top talent identification processes by interviewing candidates and executing onboarding, orientation and benefits processes.
  • Created process improvements, policies, procedures and knowledge management to resolve employee discrepancies.
  • Coached managers on best practices for effective management of their teams.
  • Facilitated resolution of conflicts between employees through mediation or alternative dispute resolution techniques.
  • Created reports and presentations summarizing HR metrics including turnover rate, diversity statistics.
  • Advised supervisors on appropriate disciplinary action according to company policy when necessary.
  • Participated in investigations into complaints of workplace harassment or discrimination.
  • Maintained compliance with state and federal employment laws and regulations.

Project Lead - Cultural Safety

Mallee District Aboriginal Services
Mildura, VIC
02.2023 - Current
  • Working alongside family violence practitioners to educate on the importance of cultural safety in a family violence setting.
  • Facilitating training sessions.
  • Creating and undertaking an action plan with other advisory members to ensure The Orange Door is culturally safe for clients.
  • Implementing and running workshops around Aboriginal history.
  • Attending professional advisory meetings to give input on cultural issues and how this impacts service delivery.
  • Meeting targets and KPI's as outlined in the action plan matrix.

Acting Human Resources Manager

Mallee District Aboriginal Services
Mildura, VIC
10.2023 - 03.2024
  • Provided strategic HR leadership and managed the day-to-day operations of the HR department.
  • Led end-to-end recruitment and onboarding processes, including job advertising, interviews, and contract negotiations.
  • Oversaw employee relations, including conflict resolution, workplace investigations, and policy compliance.
  • Reviewed and implemented HR policies, ensuring alignment with legal requirements and organisational goals.
  • Managed performance review processes and supported managers with employee development strategies.
  • Analysed HR metrics to inform decision-making, including turnover rates, engagement levels, and diversity metrics.
  • Supervised, mentored, and trained HR team members, fostering collaboration, professional growth, and enhanced team performance.
  • Acted as a trusted adviser to senior leadership.

Learning and Development Trainer

Mallee District Aboriginal Services
Mildura, VIC
02.2023 - 06.2023
  • Conducted training needs analysis to identify gaps in employee skills and knowledge.
  • Developed, designed, and implemented learning solutions to meet identified needs.
  • Facilitated onsite classroom trainings for employees at all levels of the organisation.
  • Maintained records of courses attended by each learner and provided monthly reports on training activities.
  • Assisted with onboarding new hires by conducting orientation sessions.
  • Recommended strategies for improving overall effectiveness of training programs.
  • Prepared project plans detailing objectives, timeline, budget, resources required, for each program delivered.
  • Explained goals and expectations required of trainees.

Recruitment Consultant

Prestige Staffing
06.2022 - 02.2023
  • Handling end-to-end recruitment processes whilst ensuring a smooth transition from job advert to the job offer
  • Actively engaging with clients and candidates to obtain and sustain positive employment outcomes
  • Efficiently screening applicants and assessing talent
  • Building and maintaining a talent pipeline
  • Reverse marketing candidates to clients
  • Proactively updating CRM files, notes, and data
  • Successfully sourcing, and managing groups of up to 50+ candidates for singular assignments
  • Meeting and exceeding high pay-off, activity-specific KPI's.

HR Generalist and Senior Workforce Officer

Tristar Medical Group
04.2019 - 09.2022
  • Established and generated various reports to verify HR compliance.
  • Scheduled or conducted new employee orientations.
  • Assisted with payroll processing by verifying timekeeping records.
  • Managed recruitment processes, including job postings, candidate screening, and interviews, ensuring timely and efficient hiring.
  • Developed training programs for new hires and existing employees.
  • Safeguarded human resource information, maintaining employee confidence and protecting operations.
  • Conferred with management to develop or implement personnel policies or procedures.
  • Conducted background checks and orientation, coordinating new employee onboarding process.
  • Rostering and time management of 300+ employees
  • Managing staffing levels for 30 medical clinics, head office, and a clinical support team
  • Supervision and management of the rostering department
  • Oversight of all timekeeping functions in support of Rostering and payroll preparation
  • Regular reporting and auditing on leave liabilities and labour costs
  • Fiscal budgeting and staffing clinics by GP to reception and nursing ratio
  • Meeting individual and team KPI's.

Education

Recruitment Consultant Certificate -

Recruitment Consultant & Staffing Association
01.2022

Recruitment Pathways Program -

Career Lasso
01.2022

Double Diploma Business And Human Resources

Easy HR
Australia

Skills

  • Recruitment and onboarding
  • Employee relations
  • HR policy development
  • Performance management
  • Mentoring and team leadership
  • HR metrics and data analysis
  • Compliance and risk management
  • Training and development
  • Change management
  • Communication and interpersonal skills
  • Conflict resolution
  • Employee engagement
  • Organisational development
  • Payroll and compensation management
  • Staff retention strategies
  • Diversity and inclusion initiatives
  • Workforce planning
  • Succession planning
  • HRIS management
  • Strategic HR planning

References

References available upon request.

Timeline

Acting Human Resources Manager

Mallee District Aboriginal Services
10.2023 - 03.2024

Senior Human Resources Officer

Mallee District Aboriginal Services
06.2023 - Current

Project Lead - Cultural Safety

Mallee District Aboriginal Services
02.2023 - Current

Learning and Development Trainer

Mallee District Aboriginal Services
02.2023 - 06.2023

Recruitment Consultant

Prestige Staffing
06.2022 - 02.2023

HR Generalist and Senior Workforce Officer

Tristar Medical Group
04.2019 - 09.2022

Recruitment Consultant Certificate -

Recruitment Consultant & Staffing Association

Recruitment Pathways Program -

Career Lasso

Double Diploma Business And Human Resources

Easy HR

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Monique Lauder