Monique Lawson
Hilbert
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
6
6
years of professional experience
Work History
Medical Secretary
Mr Matthew Lawson-Smith - Orthopaedic Surgeon
02.2021 - Current
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Arranged and managed GP education sessions.
- Organised and managed overseas business trips including but not limited to flights, transport, accommodation and overseas credit cards.
- Managed a high volume of calls from anaesthetists, surgical assistants and hospital staff to ensure adequate and smooth running of theatre
- Maintained accurate records of bookings, ensuring timely invoicing and payment tracking for financial accuracy
- Gained proficiency in using office software such as Microsoft Word, Excel, PowerPoint while working on various assignments
- Typed and edited clinic consultation letters
- Assisted in accurate diagnostic coding for billing purposes, collaborating closely with medical providers to ensure proper documentation
- Processed medical insurance claims and payments
- Allocated and organised patient theatre bookings, prioritising urgent cases
- Sending and following up quotations for surgery and other invoices billed to insurance companies
Senior Medical Receptionist
Jupiter Health Services
10.2018 - Current
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Adeptly managed multi-line phone system and pleasantly greeted all patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
Allied Health Receptionist
Aubin Grove Physiotherapy
02.2020 - 07.2020
- Received and processed stock into inventory management system.
- Worked flexible hours; night, weekend, and holiday shifts.
- Completed and filed financial documentation for accounting purposes.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Completed billing and coding duties to handle submitted claims.
- Contacted patients regarding unpaid and underpaid accounts to resolve issues.
- Prioritized incoming patients by degree of injury or illness.
- Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
Education
High School Diploma -
SEDA
Skills
- Billing of accounts and insurance claims
- Transferring paper copy and electronic files/reports via XML format, Excel, PDF, fax and health link
- Appointment scheduling
- Account management via HICAPS, Tyro & Genie
- Basic medical knowledge to triage patients
- Training & Development of other staff members
- Multi-Line Phone Systems
- Database Entry
- Mail handling
- Documentation and reporting on various softwares
- Knowledge of medical terms and procedures
Timeline
Medical Secretary
Mr Matthew Lawson-Smith - Orthopaedic Surgeon
02.2021 - Current
Allied Health Receptionist
Aubin Grove Physiotherapy
02.2020 - 07.2020
Senior Medical Receptionist
Jupiter Health Services
10.2018 - Current
High School Diploma -
SEDA
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