Summary
Overview
Work History
Education
Skills
Timeline
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Monique Mackenzie

Blacktown

Summary

Pharmacy Assistant with extensive experience in retail Pharmacy, focused on providing customer satisfaction through expert product knowledge and exceptional service. Proven ability to build strong customer relationships and effectively communicate health solutions, detail-oriented and committed to maintain an organized and environment. Thrives in a collaborative team setting within a fast-paced pharmacy environment.

Overview

34
34
years of professional experience

Work History

Snr Pharmacy Assistant

Optimal Pharmacy
11.2010 - Current
  • Greeted customers and built strong customer loyalty
  • Increased sales and customer satisfaction by providing advice on over-the-counter medications and supplements
  • Assisting Pharmacist in preparing and dispensing medications using Minfos software.
  • Stocked shelves and supplies and maintained a clean pharmacy
  • Executed catalogue setup and organized displays to focus customers attention on specific items.
  • Trained and mentored staff in procedures, product knowledge and customer service standards
  • Facilitated effective communication between team members, fostering a collaborative work environment within the pharmacy.
  • Processed sales using Minfos Software and eftpos terminals accurately.

Dispensary Assistant / Snr Pharmacy Assistant

Chemist Outlet
10.2007 - 11.2010
  • Greeted customers and built strong customer relationships.
  • Assisted customers with prescription refills, requests for over-the-counter medications and supplements.
  • Assisted Pharmacist in preparing and dispensing medications with Aquarius software.
  • Processed payments through POS and debit and credit card terminals accurately.
  • Maintained and clean,tidy and well stocked pharmacy,

Dispensary Assistant / Snr Pharmacy Assistant

Amcal Pharmacy
06.2000 - 10.2007
  • Greeted customers and built strong customer relationships.
  • Assisted customers with prescription refills, requests for over-the-counter medications and supplements.
  • Assisted Pharmacist with preparing and dispensing medications using Fred software.
  • Dispensing and packing dose administration packs using Webster pack system.
  • Maintained a clean, tidy and well stocked pharmacy.
  • Processed sales using Simple software and eftpos terminal accurately.

Jnr/Snr Pharmacy Assistant

Gwythers Pharmacy
08.1995 - 06.2000
  • Greeted customers upon arrival
  • Assisted customers with prescription refills, requests for over-the-counter medications and supplements
  • Maintained a clean, tidy and well stocked Pharmacy

Jnr Pharmacy Assistant

Menzies Arcade Pharmacy
04.1991 - 08.1995
  • Greeted customers upon arrival
  • Assisted customers with prescription refills and over-the-counter medications and supplements.
  • Maintained a clean, tidy and well stocked pharmacy.

Education

S2 S3 Certificate -

The Pharmacy Guild of Australia

Skills

  • Customer service
  • Product knowledge
  • Customer relationship management
  • Attention to detail
  • Excellent communication
  • Teamwork and collaboration
  • Active listening
  • Time management

Timeline

Snr Pharmacy Assistant

Optimal Pharmacy
11.2010 - Current

Dispensary Assistant / Snr Pharmacy Assistant

Chemist Outlet
10.2007 - 11.2010

Dispensary Assistant / Snr Pharmacy Assistant

Amcal Pharmacy
06.2000 - 10.2007

Jnr/Snr Pharmacy Assistant

Gwythers Pharmacy
08.1995 - 06.2000

Jnr Pharmacy Assistant

Menzies Arcade Pharmacy
04.1991 - 08.1995

S2 S3 Certificate -

The Pharmacy Guild of Australia

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Monique Mackenzie