Monique Martin
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
26
26
years of professional experience
Work History
Beauty Therapist
Slimming Studio
11.2021 - Current
- Delivered personalized beauty treatments, enhancing client satisfaction and retention.
- Assessed client needs to recommend appropriate skincare products and services.
- Maintained high standards of hygiene and safety protocols in treatment areas.
- Trained new staff on treatment techniques and customer service best practices.
- Managed appointment scheduling using salon management software for operational efficiency.
- Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
- Helped customers feel relaxed and comfortable through conversation and personal reputability.
- Mentored junior therapists by sharing knowledge about advanced techniques, enhancing team performance as a whole.
- Maintained counter and display areas for cleanliness and organization.
- Followed up with customers to increase satisfaction with purchases and services.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Enhanced client relationships through excellent customer service and effective communication skills.
- Participated in ongoing training and education opportunities to stay current on industry trends and techniques.
- Educated clients on care processes and advised on further care and products.
Cook
Sweet Peas, Early Learning
04.2021 - Current
- Assisted in food preparation, maintaining cleanliness and organization in kitchen areas.
- Learned cooking techniques and food safety protocols to ensure compliance with health regulations.
- Adapted quickly to changing menus and dietary requirements, enhancing customer satisfaction.
- Participated in clean-up processes post-service, ensuring a hygienic work environment for future shifts.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Adjusted recipes based on ingredient availability or customer request.
- Coordinated checklists to keep kitchen clean, stocked and sanitary.
- Maintained food safety and sanitation standards.
Salon Owner/Operator
Bella Bliss Beauty
07.2011 - 07.2021
- Managed daily salon operations, ensuring optimal workflow and customer satisfaction.
- Developed and implemented marketing strategies to increase client engagement and retention.
- Oversaw inventory management, optimizing product selection based on customer preferences.
- Trained and mentored staff in advanced hair techniques and customer service excellence.
- Streamlined appointment scheduling processes, enhancing operational efficiency and reducing wait times.
- Led team meetings to promote collaboration, sharing best practices for service delivery improvement.
- Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
- Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
- Expanded salon offerings by staying current with industry trends, incorporating new treatments into the service menu as appropriate.
- Optimized scheduling procedures to maximize appointment efficiency while accommodating client needs and minimizing wait times.
- Maintained accurate financial records by tracking expenses, managing budgets, and analyzing sales data for informed decision-making purposes.
- Provided financial management through preparation of bank deposits and settlement of sales, returns, and transaction reports.
- Implemented targeted marketing strategies that attracted new clients and increased overall revenue.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
Property Cleaner
Menzies Property Services
08.2010 - 12.2015
- Executed thorough cleaning protocols to maintain high standards of property presentation.
- Utilized specialized cleaning equipment and chemicals to ensure safety and effectiveness in tasks.
- Implemented inventory tracking for cleaning supplies, reducing waste and ensuring timely replenishment.
- Enhanced client satisfaction by consistently delivering exceptional cleanliness and attention to detail.
- Streamlined cleaning processes, ensuring efficient use of time and resources.
- Maintained a safe and sanitary environment with consistent attention to detail in all cleaning tasks.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
Receptionist
Cutcliffe Realestate
07.2002 - 02.2005
- Managed front desk operations, ensuring smooth visitor check-in and appointment scheduling.
- Coordinated multi-line phone system, directing calls efficiently to appropriate departments.
- Implemented filing systems, enhancing document retrieval and organization for office staff.
- Maintained office supplies inventory, streamlining procurement processes to reduce costs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Corresponded with clients through email, telephone, or postal mail.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Deli Clerk
Lenard's Chicken
01.2000 - 04.2004
- Maintained high standards of food safety and sanitation in deli operations.
- Assisted customers with product selection, providing knowledgeable recommendations and enhancing service experience.
- Prepared and displayed a variety of deli meats and cheeses, ensuring freshness and visual appeal.
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Education
Beauty Therapy
Hair And Beauty Academy
Penrith, NSW12-2010
Year 11
Glenmore Park High School
Glenmore Park, NSW11-2003
Skills
- Customer service
- Strategic networking skills
- Clear communication
- Flexible work approach
- Product restocking
- Payment processing
- Effective organization skills
- Customer relationship management
- Paperwork management
- Effective time management
- Attention to detail
- Multitasking and organization
- Verbal and written communication
- Cash handling
- Effective conflict resolution
- Maintaining hygiene standards
Timeline
Beauty Therapist
Slimming Studio
11.2021 - Current
Cook
Sweet Peas, Early Learning
04.2021 - Current
Salon Owner/Operator
Bella Bliss Beauty
07.2011 - 07.2021
Property Cleaner
Menzies Property Services
08.2010 - 12.2015
Receptionist
Cutcliffe Realestate
07.2002 - 02.2005
Deli Clerk
Lenard's Chicken
01.2000 - 04.2004
Beauty Therapy
Hair And Beauty Academy
Year 11
Glenmore Park High School