Monique Merth
Katoomba
Summary
Proven to excel in high-pressure environments, I leveraged adaptability and customer service skills at Han West to enhance dining experiences, achieving a significant reduction in customer complaints. Expert in cleanliness and Microsoft Office, I fostered team collaboration at Hotel Brielhof, elevating guest satisfaction through impeccable standards.
Overview
9
9
years of professional experience
Work History
Bartender
White Cliffs Country Club
11.2024 - 02.2025
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Assisted with inventorying beverage stock and bar supplies.
- Prepared garnishes by evenly slicing and pitting fruits.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Bartender
Katoomba Family Hotel
07.2024 - 11.2025
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Restaurant Worker
Han West
08.2022 - 06.2024
- Successfully balanced multiple responsibilities simultaneously, including taking orders, serving meals, clearing tables, and attending to guest needs promptly.
- Provided exceptional customer service during high-volume shifts, maintaining a calm demeanor under pressure.
- Collaborated with kitchen staff to ensure accuracy of orders, resulting in fewer customer complaints.
- Assisted in maintaining a clean and organized dining area for an enjoyable dining experience.
Hotel Room Attendant
Hotel Brielhof
08.2019 - 08.2022
- Performed deep-cleaning tasks on schedule, ensuring rooms remained fresh and attractive yearround.
- Promoted a welcoming atmosphere for guests, maintaining a well-organized and inviting environment.
- Enhanced guest satisfaction by maintaining a high standard of cleanliness in all assigned rooms.
- Supported team members in completing daily responsibilities, fostering a collaborative work environment.
Childcare Assistant
Haus Nazareth
08.2016 - 08.2019
- Supervised free play and other activities to keep children safe.
- Supervised outdoor playtime, ensuring safety while encouraging physical activity and exploration.
- Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.
- Assisted with meal preparation and feeding to meet children's dietary needs.
Education
Kindergarten Teacher -
Ifsb Ravensburg
Germany Ravensburg 08.2019
Skills
- Cleanliness and hygiene
- Cash handling proficiency
- Adaptability and Resilience
- Order taking accuracy
- Customer Service
- Cleaning and organization
- Relationship Building
- Anticipating Problems
- Microsoft Office
- Attention to Detail
Timeline
Bartender
White Cliffs Country Club
11.2024 - 02.2025
Bartender
Katoomba Family Hotel
07.2024 - 11.2025
Restaurant Worker
Han West
08.2022 - 06.2024
Hotel Room Attendant
Hotel Brielhof
08.2019 - 08.2022
Childcare Assistant
Haus Nazareth
08.2016 - 08.2019
Kindergarten Teacher -
Ifsb Ravensburg
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