Summary
Overview
Work History
Skills
References
Certification
Timeline
Generic

Monique Mitchell

PARAFIELD GARDENS,SOUTH AUSTRALIA

Summary

Dedicated employee with passion for helping people living with physical and intellectual disabilities of all ages. Highly proficient in leading recreational and educational activities. Accomplished in building long-lasting relationships with students, parents and colleagues.

Overview

13
13
years of professional experience
1
1
Certification

Work History

School Service Officer Level 2

Adelaide West Special Education Centre, The Grove Education Centre
Adelaide, South Australia
02.2021 - Current
  • working with significant disabilities, ASD, Challenging Behavior and Complex Communication Needs.
  • advanced experience in Positive Behavior Support Strategies, OAWSM approach, Universal Protocols, Sensory self-regulation knowledge with succinct consistent language
  • Sound knowledge of AAC, PODD, Key word sign
  • Awareness of student’s individual needs via health care plans.
  • Supporting students with personal care needs
  • Supported teachers by preparing materials, setting up equipment, and organizing supplies.
  • Ability to work effectively within a collaborative team in a way that contributes to a positive school culture.
  • Work with limited direction and supervision open channels of communication with class teams and leadership, Communicate constructively with team members to uphold a student focused environment.
  • Attend team meetings to support, collaborate and communicate with allied health professionals.
  • Data Collect and report students behaviors to help secure RAAP funding.

Senior Dance Coach and Receptionist

Force Elite Academy
Adelaide, South Australia
01.2017 - Current
  • Developed and implemented choreography for competitive dance teams.
  • Collaborated closely with teachers regarding student placement within teams or classes.
  • Encouraged positive reinforcement among dancers to motivate them throughout class sessions.
  • Created lesson plans to accommodate the needs of all skill levels.
  • Attended competitions as coach and choreographer for assigned teams.
  • Scheduled private lessons with individual students as needed or requested by parents or guardians.
  • Created dance programs for students with physical and intellectual disabilities
  • Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
  • Responded promptly to emails from customers and other departments within the organization.
  • Assisted with administrative tasks such as data entry into company databases Keap, Xero and Jack Rabbit.
  • Obtained and processed payments from clients for products and services.

Store Manager

Cotton On
Adelaide, South Australia
03.2011 - 06.2019
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Recruited, trained and supervised new employees.
  • Resolved customer complaints in a timely manner.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Managed daily banking activities such as deposits and withdrawals.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Ensured compliance with safety regulations and company policies.

Skills

  • Student Engagement
  • Evidence Based decision making
  • Serving Diverse Communities
  • Classroom Supervision
  • Special Education Support
  • Student and Parent Relations
  • Behavior Modeling
  • Clerical Support
  • Relationship Building
  • Computer Skills
  • Complex Problem-Solving
  • reaching targets in a timely manner

References

Vanessa White, Teacher, Adelaide West Special Education Centre, 0419 313 584

Dena Piro, Director, Force Elite Academy 0421 485 832

Certification

  • Zones of Regulation
  • Responding to Abuse and Neglect
  • MAPA
  • Midazolam administration
  • First Aid and CPR
  • Manual Handling

Timeline

School Service Officer Level 2

Adelaide West Special Education Centre, The Grove Education Centre
02.2021 - Current

Senior Dance Coach and Receptionist

Force Elite Academy
01.2017 - Current

Store Manager

Cotton On
03.2011 - 06.2019

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Monique Mitchell