Monique O'Neill

A self-motivated, resourceful, and accomplished client service professional with an in-depth understanding of working with children, youth, and families. Equipped with a versatile skill set that includes excellent organizational skills, professional communication, and high-quality problem-solving skills. Exercises a high degree of professionalism, integrity, and moral judgment when dealing with sensitive and emotional issues. Possess exceptional people skills that are matched by a friendly attitude, a strong work ethic, and the commitment to deliver consistent and positive results. Experience in consulting with stakeholders across the social services sector, and developing effective and meaningful relationships with affected children, their families, and the wider support network. Caring Mentor bringing years of experience in related roles. Passionate about working with diverse individuals to support development of positive abilities and help each develop to full potential. Friendly and personable professional willing to take on any challenge.

• Strong understanding of cross-cultural needs and values: Practical involvement by invitation in the resolution of family and community disputes. Practical experience managing challenging behavior and assisting families experiencing domestic violence, alcohol and drug issues, mental health and social isolation issues, and homelessness.
• Proficiency in contemporary issues and initiatives relevant to youth work practice: Experience working with the Broome Aboriginal community, which included liaising with government health and support systems.
• Outstanding communication and people skills: Strong ability to relate well with people of all levels, ages, and multicultural backgrounds. Demonstrable skills in engaging with people and advocating for their interests in a sometimes hostile and unfriendly environment. Proven ability to organize and implement group activities for people from varied cultural backgrounds.
• Collaborative and teamwork abilities: Proven ability to work autonomously or as an active team member, while sharing knowledge, skills, and experience. Capacity to delegate work to optimize operational efficiency.
• Sound judgment and decision-making skills to deliver results: Analytical and innovative with an ability to coordinate tasks and resolve problems effectively. Adept at recognizing areas in need of improvement and applying vision to develop and execute effective action plans.
• Professionalism & integrity: Excellent interpersonal and communication skills with the ability to remain calm and professional in a crisis management scenario.

• Chris Parkinson, Youth Arts Officer, City of Yarra, Sep 2017, Monique's ability to operate with high competence across a number of social contexts was demonstrated through the therapeutic, empowering and supportive relationships she built with young people and the consultative and respectful relationships she built with staff across the City of Yarra.
• Kate Rizzo, Youth Development Officer, City of Yarra, Sep 2017, I have complete faith in Monique's ability to work with young people in an open, respectful and professional manner. She will be an absolute asset to any organization or team she works within and will bring her creativity, compassion and hard work with her.
• Emily Rohr, Director, Short Street Gallery, Broome, Monique can read situations and has the amazing ability to communicate even without language, her compassion and gracious understanding of shared human suffering, meant that the old people and young people … held (her) in high esteem.

• EMPATHETIC
• ETHICAL
• INTEGRITY
• INTERPERSONAL SKILLS
• MOTIVATION & INITIATIVE
• MULTI-TASKING
• ORGANIZATIONAL SKILLS
• PASSIONATE AND CARING
• POSITIVE ATTITUDE
• PROBLEM SOLVING
• SELF-MOTIVATED
• TEAM ENGAGEMENT
• TIME MANAGEMENT

• Emily Rohr, Director, Short Street Gallery - Broome, WA, 0408 924 012
• Andy Yeates, Community Liaison Officer, Fitzroy Crossing, WA, 0413 267 596

VOLUNTEER ROLES:

Broome Street Food Kitchens

➢ Assisted in organising and serving meals to local community members / local and visiting - assisting with coming together and

appreciation.

➢ Contributed to local community events, including art and football days, and organised morning and afternoon teas for elders.

➢ Demonstrated commitment to community engagement by revisiting Broome whenever possible.

St Mary's House of Welcome

➢ Provided vital assistance in the lunch service, ensuring clients felt welcomed and supported during their visits.

➢ Participated in kitchen preparation and cleanup, maintaining a hygienic and efficient environment.

➢ Engaged with diverse individuals, fostering an understanding of their unique needs and backgrounds.

Perth Dog Shelter

➢ Engaged in various roles, including dog walking, and sitting, offering companionship to animals awaiting adoption.

➢ Assisted in office tasks, laundry, and kitchen duties, contributing to the smooth operation of the shelter.

➢ Embraced the importance of animal welfare and advocated for responsible pet ownership.

*****Strong references on request*****