MONIQUE Oppelaar
Kuraby/Brisbane,Australia
Summary
30 years of age with flexible availability for immediate employment. Demonstrates a strong work ethic and readiness to embrace new challenges. Proven adaptability to diverse work environments and tasks. Committed to delivering high-quality results efficiently.
Overview
14
14
years of professional experience
Work History
Domestic Cleaner
Christine Nicholson
Kuraby, Australia
01.2021 - Current
- Ensured cleanliness and sanitation of bedrooms, bathrooms and common areas including scrubbing, mopping, vacuuming, polishing, dusting, windows and using germicides
- Responded appropriately to customer's special cleaning requests
- Moved chairs, stools, tables, and lounge furniture
- Cleaned and maintained cleaning equipment in good operable condition
- Emptied wastebaskets and trashcans
- Selected the best tools and methods for all cleaning jobs, including deep cleaning, dusting, wood floor polishing, steam cleaning, vacuuming, mopping, carpet cleaning, window treatment, furniture cleaning, and upholstery cleaning
- Dusted and polished all surfaces, including tables, dressers, televisions, and headboards
- Ensured all cleaning tasks were completed before leaving unit
Shift Charge Manager
Pie Perfection
Coorparoo, Australia
09.2012 - 09.2013
- Coordinated work handoffs and schedules with other Shift Managers
- Managed allocation of staff resources through close monitoring and projected future staff needs
- Assisted General Manager in administering policies and practices in areas such as human resources, compliance, safety, and quality assurance
- Analyzed productivity reports to manage overall performance
- Developed and maintained effective working relationships with team members, management, and customers to boost company productivity and morale
- Addressed and resolved customer inquiries and complaints and engaged with customers to determine satisfaction levels with products offered
- Supervised hourly and temporary personnel, providing work direction and reviewing work processes
- Reported losses, employee behavioral issues, customer complaints, and other significant issues to upper-level management
- Supervised staff, including development of team leaders to improve team management
- Communicated policy updates to the department, answered questions and enforced compliance
- Performed facility checks to verify cleanliness and client safety
Food Preparation Worker
Sizzler Annerley (Collins Food Group PTY LTD)
Annerley, Australia
08.2011 - 09.2012
- Upheld all set safety and cleanliness protocols consistently
- Maintained sanitation of kitchen, walk-in refrigerators, and freezers
- Ensured products were properly rotated and stored to meet quality requirements
- Performed meal preparations in timely manner to assist kitchen staff and reduce customer wait times
- Inspected premises to ensure compliance with food safety and sanitation regulations
- Ensured quality of meals and closely adhered to set storage and rotation protocols
- Served food to customers, maintained guest satisfaction, and addressed customers' needs
Education
Statement of Attainment - Barista course
The Coffee School
Fortitude Valley, Qld03.2014
Responsible Service of alcohol - Training Course Certificate
Brisbane Business and Hospitality Training
Brisbane, Qld, Australia06.2011
Hospitality Course - customer service
Albert Park Flexible Learning Center
Albert Park, Qld, Australia11.2011
Certificate 1 - Automotive AUR 10105
Career Employment Australia
Coorparoo, Qld, Australia11.2009
Year 8 -
Holland Park State school
Holland Park, Qld, Australia12.2008
Skills
- Health and safety compliance
- Quality assurance
- Communication skills
- Problem solving
- Customer service
- Time management
- Basic repair skills
- Customer service-focused
- Hospitality background
- Hardworking
- Cleaning techniques
- Relationship building
- Cash handling
- Self motivation
- Adaptability and flexibility
- Reliability
- Hospitality services
References
References available upon request.
Timeline
Domestic Cleaner
Christine Nicholson
01.2021 - Current
Shift Charge Manager
Pie Perfection
09.2012 - 09.2013
Food Preparation Worker
Sizzler Annerley (Collins Food Group PTY LTD)
08.2011 - 09.2012
Statement of Attainment - Barista course
The Coffee School
Responsible Service of alcohol - Training Course Certificate
Brisbane Business and Hospitality Training
Hospitality Course - customer service
Albert Park Flexible Learning Center
Certificate 1 - Automotive AUR 10105
Career Employment Australia
Year 8 -
Holland Park State school