Monique Piscopo
Tuncurry,NSW
Summary
I Have always been in sales roles, both as a sales representative and casual merchandiser. I have also ran the operations of our family building business both in project management roles, supervising and day to day office operations and all secretarial work to do with the business, while doing this I have run the day to day chores of all the family needs, bringing up 2 children , working casual in 2 - 3 roles at once, also operating a AIR BNB business of holiday letting our apartment .
Overview
54
54
years of professional experience
Work History
Merchandiser
Crossmark
Sydney, NSW
02.2012 - Current
- Arranged consistent shelves, bins and racks at several locations by following established planograms.
- Folded and arranged merchandise in attractive displays to drive sales.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Assembled quarter and full-size point of purchase promotional displays.
- Educated employees on new merchandise during seasonal workshops.
- Answered customer questions regarding store merchandise, department information and pricing.
- Prepared interesting and innovative visual displays to grab customer interest and promote sales.
- Updated pricing and signage to complete product displays and educate customers.
- Worked with managers and advertising directors to optimize promotions.
- Inspected merchandise for quality and arranged proper display location on floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Advanced sales cycle plans by maximizing placement of promotions, point of sale materials and product visibility.
Director and Secreatary
Piscopo Home Improvements
Tuncurry, NSW
01.1996 - Current
- Assisted leadership with successful launch of start-up.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Project managed from start to completion of the building of new homes.
- Daily book work and finances.
- Payroll and prepared quarterly BAS reporting , paying all bills and banking
- writing of contracts
Sales Representative
AJ Wholesale Distributors
Tuncurry , NSW
03.2015 - 07.2019
- Increased sales by offering advice on purchases and promoting additional products.
- Helped customers complete purchases, locate items and join reward programs.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Generated brand awareness and positive product impressions to increase sales.
- Recommended merchandise to customers based on needs and preferences.
- Issued receipts and processed refunds, credits or exchanges.
- Tracked down hard-to-find merchandise at diverse locations.
- Remained informed and updated on current promotions and sales, security protocols, exchange policies and payment policies.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Logged reports, expenses, receipts and sales documents into digital database.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Welcomed customers and provided assistance in locating and purchasing products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Assisted customers by answering questions and fulfilling requests.
- Cold Calling and obtaining new business
Sales Representative
Unilever
North Rocks, NSW
01.1993 - 01.2000
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Created strategic brand building events to promote current product portfolio.
- Established new accounts through cold calling and personal visits to potential customers.
- Built strong client rapport to establish diversified network of connections.
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
- Performed required travel for training and scheduled events.
- Managed territory budget to support development of regional and territory leads.
- Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
- Drove business success by maintaining and applying current knowledge of sales, promotions and policies regarding payments, exchanges and security practices.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Contributed ideas and offered constructive feedback at weekly sales and training meetings.
- Completed call reports, paperwork and on-going personal training by required deadlines.
- Contributed to event marketing, sales and brand promotion.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Built relationships with customers and community to promote long term business growth.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Worked independently with minimal supervision.
- Prepared and deliver customer sales quotes.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Attended monthly sales meetings and quarterly sales trainings.
- Merchandised attractive shelf displays with current offerings to drive store sales.
- Informed customers of promotions to increase sales productivity and volume.
- Prioritized tasks and projects to meet tight deadlines.
- Presented professional image consistent with company's brand values.
- Negotiated prices, terms of sales and service agreements.
Sales Assistant
Angus & Coote
Sydney, Nsw
11.1986 - 04.1993
- Worked closely with shift manager to solve problems and handle customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Helped customers manage large purchases by collecting items from shelves and storage locations.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Assisted customers with prompt and polite support in-person and via telephone.
- Greeted customers and helped with product questions, selections and purchases.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
- Increased sales by offering advice on purchases and promoting additional products.
- Assisted customers with locating and choosing merchandise in store departments.
- Logged reports, expenses, receipts and sales documents into digital database.
- Issued receipts and processed refunds, credits or exchanges.
Education
No Degree - Complete Year 10
Cordon College
Merrylands, NSWSkills
- Negotiation and Persuasion
- Selling Price Recommendations
- Merchandise Selection
- Complex Problem Solving
- Merchandise Inspection
- Invoice Payment Authorization
- Supplier Communication
- Resale Merchandise Buying
- Critical Thinking
- Attention to Detail
- New Merchandise Presentation
- Customer Needs Identification
- Customer Service
- Price Negotiations
- Ordering and Purchasing
- Budget Planning
- Staff Supervision
- Business Operations Coordination
- Investment Opportunities Identification
- Staff Training
music, spending time with family and friends, holidays
I love to play music, I play the keyboard (organ), my children play the guitar and trumpet and we play as a group in our local Catholic Church .
I love spending time with family especially my kids and also with friends, and love to escape on little weekend camping trips.
Timeline
Sales Representative
AJ Wholesale Distributors
03.2015 - 07.2019
Merchandiser
Crossmark
02.2012 - Current
Director and Secreatary
Piscopo Home Improvements
01.1996 - Current
Sales Representative
Unilever
01.1993 - 01.2000
Sales Assistant
Angus & Coote
11.1986 - 04.1993
No Degree - Complete Year 10
Cordon College