Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Monique Regan

Sydney,NSW

Summary

Dedicated Administrative Assistant with a proven track record at Alpha Medical Solutions, excelling in customer service, sales and data management. Skilled in fostering client relationships and enhancing sales support, I effectively processed invoices and maintained confidentiality. My strong communication and analytical skills drive successful outcomes in fast-paced environments.

Overview

17
17
years of professional experience

Work History

Administrative Assistant

Alpha Medical Solutions
Work From Home (St Ives) , NSW
01.2023 - 06.2025
  • Organized client records and maintained confidentiality in compliance with regulations.
  • Assisted in preparing reports and documentation for administrative meetings.
  • Sales and Marketing. New products.
  • Communicated effectively and empathetically with clients, addressing inquiries, and providing information.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence and the production of sales.
  • Entered data into spreadsheets using Microsoft Excel and software programs such as HubSpot, BigCommerce, and Extensive.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Processed invoices for payment using accounting software applications.
  • Organized shipping via courier service and postal service.
  • Accounts receivable and invoicing.
  • Customer Service/Sales. NDIS participants. Liaise with plan managers, coordinators, aged care facilities, carers, and nurses.
  • Police reference check.
  • Working with children check.
  • NDIS certification.

Personal Training, Pilates/Barre/Yoga Instructor

Macro Fitness
Sutherland Shire , NSW
01.2018 - 09.2024
  • Instructed private sessions for individuals looking for personalized attention or rehabilitation from injury and illness.
  • Instructed group classes, fostering a supportive and inclusive environment.
  • Conducted workshops on mindfulness and stress management through yoga practices.
  • Assisted clients in achieving goals through tailored guidance and support.
  • Maintained cleanliness and organization of studio space and equipment.
  • Improved health and well-being of class participants by instructing on healthy lifestyles, food choices, proper movement and posture.
  • Kept up-to-date with advances in yoga technology by attending trainings, workshops, conferences regularly.
  • Educated participants about anatomy, physiology, philosophy and lifestyle related topics.
  • Led exercise routines remotely via pre-recorded videos and conferencing software.
  • Led group classes, including circuit, yoga, Pilates, barre, strength, and postnatal/prenatal, for up to 25 students at a time.
  • Training athletes. Marathon runners. Sports conditioning. Kettlebells, CrossFit, HIIT.
  • Exercise therapy for populations with contraindications. i.e., gastric sleeve, spinal fusions, post/pre-natal, bone/joint conditions.
  • Admin – wages, budgets, rosters, timetables, and accounts.

Store Manager

French Connection, David Jones
Sydney, NSW
07.2008 - 08.2010
  • Led team meetings to discuss sales strategies and store policies
  • Trained new employees on company procedures and customer service techniques
  • Managed daily store operations, ensuring customer satisfaction and efficiency
  • Developed visual merchandising displays to enhance product appeal
  • Implemented security measures to prevent theft and loss
  • Scheduled staff shifts, balancing workload and availability
  • Recruited, trained and supervised new employees.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Managed daily banking activities such as deposits and withdrawals.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Ensured compliance with safety regulations and company policies.
  • Established customer service standards and monitored staff compliance.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Delegated work to staff, setting priorities and goals.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.

Education

Some College (No Degree) - Nutrition Advisor (Health & Wellness Coaching)

The Australian Institute of Personal Trainers
Sydney, NSW
01-2017

Business Administration/Reception -

TAFE NSW
NSW
06-2006

Textiles And Design -

TAFE NSW
NSW
11-2004

Spanish Certificate 1 -

TAFE NSW
NSW
12-2003

Computers And Applications -

TAFE NSW
NSW
05-2000

Year 11 -

Riverside GHS
Gladesville, NSW
11-1998

Some College (No Degree) - Certificate 3 Fitness

Open Colleges
Sydney, NSW

Some College (No Degree) - Certificate IV in Fitness

The Australian Institute of Personal Trainers
Sydney, NSW

Some College (No Degree) - First Aid/CPR

CBD College
Sydney, NSW

Some College (No Degree) - Group Fitness

Australian Institute of Personal Trainers
Sydney, NSW

Skills

  • Microsoft Office, Excel, Word, Outlook, PowerPoint, Teams
  • Salesforce, HubSpot, BigCommerce, extensive
  • Data entry and management
  • Customer service
  • Accounts receivable, invoicing
  • Analytical and critical thinking
  • Team leadership
  • Time management
  • Employee training
  • Conflict resolution
  • Tech-savvy and computer literate
  • Excellent communication

Affiliations

  • Sports and recreation with my children
  • Renovations
  • Sewing

References

References available upon request.

Timeline

Administrative Assistant

Alpha Medical Solutions
01.2023 - 06.2025

Personal Training, Pilates/Barre/Yoga Instructor

Macro Fitness
01.2018 - 09.2024

Store Manager

French Connection, David Jones
07.2008 - 08.2010

Some College (No Degree) - Nutrition Advisor (Health & Wellness Coaching)

The Australian Institute of Personal Trainers

Business Administration/Reception -

TAFE NSW

Textiles And Design -

TAFE NSW

Spanish Certificate 1 -

TAFE NSW

Computers And Applications -

TAFE NSW

Year 11 -

Riverside GHS

Some College (No Degree) - Certificate 3 Fitness

Open Colleges

Some College (No Degree) - Certificate IV in Fitness

The Australian Institute of Personal Trainers

Some College (No Degree) - First Aid/CPR

CBD College

Some College (No Degree) - Group Fitness

Australian Institute of Personal Trainers

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Monique Regan