Monique Riley
Willagee,WA
Summary
Dynamic professional with a proven track record of enhancing customer satisfaction and resolving complex issues at Child Protective Services. Skilled in verbal communication and data entry, I excel in high-pressure environments, demonstrating a strong work ethic and cross-cultural sensitivity. Showcasing exceptional problem-solving abilities and attention to detail.
Overview
5
5
years of professional experience
Work History
Customer Liaison Officer
Child Protective Services
04.2024 - 01.2025
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Provided exceptional service to customers, ensuring their needs were met and expectations exceeded.
- Managed high-stress situations calmly and effectively, resulting in positive outcomes for both the company and the client.
- Partnered with other Customer Liaison Officers to provide consistent support during peak periods.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Register all incoming mail
- Managing taxi requests and entering data onto company spreadsheet
- Loading requested funds onto prepaid cards for clients and case managers
- Completing fortnightly timesheets for front end staff
- Managing car bookings
Receptionist
Carey Mining
11.2022 - 03.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Dealing within clients within the mining industry
- Register all incoming mail
- Monitoring stationary and restocking where needed
- Housekeeping for kitchen area, bathrooms and all board rooms
- Daily monitoring of Carey admin email address
Administration Trainee
Carey Training
12.2021 - 10.2022
- Operating front desk
- Developed an effective filing system, simplifying document retrieval and reducing time spent searching for information.
- Keeping record of daily attendance
- Commencing in weekly teams meeting
- Monthly reconciliation of bank statements
- Maintaining unit recourses and restocking when needed
- Dealing with customers directly on a daily basics
- Working directly with Main Roads for entering data into their system
- Managing the Traffic Management department
- Completing weekly timesheets for all staff and lodging to RTO accountant
- Lodging mail
- Basic housekeeping within the kitchen and front reception
Business Owner
Monique Pearl Riley Modelling
02.2020 - 01.2024
- Working with established and up coming clients and their bands
- Attend booked and diarised events, modelling shoots and brand launches.
- interact with clients and take direction from promoters and photographers.
- Developed my own invoice and managed all invoicing to my clients.
- I worked with Rebecca Nicholls from Channel 7's Sunrise program. I worked on the launch of her Active Wear brand 'Regent Rituals'.
- Other clients include 'The Planetarians Skin Care Range' and Shirin Carter, photographer.
- I use outlook in the cloud to manage my business email communication and calendar.
- I use my mobile phone to make and receive calls from my clients.
Education
Insight Training
Perth, WA01-2024
Smyl Community College
Perth, WA01-2021
Skills
- Cross-cultural sensitivity
- Team collaboration
- Goal setting
- Verbal and written communication
- Attention to detail
- Recordkeeping
- Problem-solving
- Calm under pressure
- Data entry
- Strong work ethic
- Valid police clearance
Timeline
Customer Liaison Officer
Child Protective Services
04.2024 - 01.2025
Receptionist
Carey Mining
11.2022 - 03.2023
Administration Trainee
Carey Training
12.2021 - 10.2022
Business Owner
Monique Pearl Riley Modelling
02.2020 - 01.2024
Insight Training
Smyl Community College
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