Monique Roberts
Atherton,QLD
Summary
Driven by a results-focused approach, I leveraged my customer relations and staff supervision skills at Woolworths Supermarket to enhance team performance and service quality. My experience spans from managing bakery operations to excelling in fast-paced hospitality environments, consistently improving customer satisfaction and operational efficiency. My background also includes expertise in money handling and employee scheduling, contributing to a significant increase in workplace productivity.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Woolworths Supermarket
01.2023 - 08.2024
- Complied with health and safety codes to protect staff and customers.
- Produced consistently high-quality baked goods for customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
Hospitality Worker
Mr Mista
07.2022 - 10.2022
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
Team Member
Nike
03.2022 - 05.2022
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Nail Technician
Beauty Bar
09.2021 - 12.2021
- Established strong client relationships through exceptional customer service and
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
- Used acrylics, gels and glitters to create custom nail art designs for clients.
- Educated clients on proper nail care maintenance, helping them extend the life of their treatments between appointments.
- Collaborated with other salon staff members to create a positive work environment and seamless customer experiences.
Warehouse Worker
Blue 54
01.2018 - 08.2021
- Loaded, unloaded, and moved material to and from storage and production areas
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
Crew Member
Hungry Jack's
01.2019 - 08.2019
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Education
Year 12 -
St James
Spring Hill11.2021
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Supervision
- Task Delegation
- Employee Scheduling
Timeline
Assistant Manager
Woolworths Supermarket
01.2023 - 08.2024
Hospitality Worker
Mr Mista
07.2022 - 10.2022
Team Member
Nike
03.2022 - 05.2022
Nail Technician
Beauty Bar
09.2021 - 12.2021
Crew Member
Hungry Jack's
01.2019 - 08.2019
Warehouse Worker
Blue 54
01.2018 - 08.2021
Year 12 -
St James
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