Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Monique Roberts

Thurgoona, NSW,NSW

Summary

Versatile and dynamic, with a proven track record at Hungry Jacks, I excel in team leadership and problem-solving. Demonstrated ability to enhance client and staff satisfaction through empathetic support and efficient operational management. Skilled in both personal care and conflict resolution, I consistently drive improvements in service quality and safety.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Disability Support Worker

SITE
02.2023 - Current
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Drove clients safely to social activities and appointments.
  • Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
  • Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
  • Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.

Restaurant Manager

Hungry Jacks
03.2015 - 08.2019
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.

Education

Catholic College
West Wodonga, VIC

Skills

  • Problem-solving
  • Daily living assistance
  • Personal care
  • Relationship building
  • Documentation skills
  • Documentation and reporting
  • Client confidentiality
  • Incident reports
  • Disability services
  • Computer skills
  • Health and safety
  • Risk assessments
  • Team leadership
  • Social skills development
  • Safety management
  • Personal growth support
  • Medication organization
  • Time management
  • Empathy and patience
  • Active listening
  • Adaptability and flexibility
  • Verbal and written communication
  • Client advocacy
  • Medication administration
  • Conflict resolution
  • Report writing
  • First aid and CPR
  • Decision-making

Certification

Certificate 3 - Aged care/Disability

First Aid & CPR

Working with Children check

NDIS Check

Timeline

Disability Support Worker

SITE
02.2023 - Current

Restaurant Manager

Hungry Jacks
03.2015 - 08.2019

Catholic College

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Monique Roberts